Criticall Test

Ace the CritiCall test with 1,109+ free practice questions for 911 dispatcher and public safety positions. Covers data entry, map reading, and decision-making.

CritiCall Dispatcher TestBy Marcus B. ThompsonApr 7, 202664 min read
Criticall Test
โฑ๏ธ2-3hTime Limit
๐Ÿ“15+Modules
โœ…70%Passing Score
๐Ÿ’ต$0Candidate Fee
๐Ÿ“ŠSkillsScoring Type
๐Ÿ–ฅ๏ธPCTest Format
๐Ÿ”„VariesRetake Policy
๐ŸขAgencyTesting Site
๐Ÿ“USARegion
๐ŸฉบJobPurpose
๐Ÿ’ปKPHTyping Metric
๐ŸŽ“HSEducation

CritiCall Exam Fact: The test is modular, meaning agencies can select specific sections to administer. However, core modules like data entry, typing, and call handling are almost always included in every CritiCall test session.

Candidates targeting this certification can strengthen their exam readiness with our clerical aptitude test 2026, which covers all key content areas and question formats from the official exam blueprint.

Criticall Practice Test - Criticall Test study guide

CritiCall Dispatcher Test Practice Test Questions

Prepare for the CritiCall Dispatcher Test exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.

CritiCall Dispatcher Test Criticall Call H...

CritiCall Dispatcher Test Exam Questions covering Criticall Call Handling. Master CritiCall Dispatcher Test Test concepts for certification prep.

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CritiCall Dispatcher Test Questions and Answers on CritiCall Dispatcher Call Prioritization and Decision-Making. Free CritiCall Dispatcher Test practice for exam readiness.

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Free CritiCall Dispatcher Test Quiz on CritiCall Dispatcher Map Reading and Directions. CritiCall Dispatcher Test Exam prep questions with detailed explanations.

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CritiCall Dispatcher Test Basic Math

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CritiCall Dispatcher Test Call Handling

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CritiCall Dispatcher Test Exam Questions covering Criticall Spelling. Master CritiCall Dispatcher Test Test concepts for certification prep.

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CritiCall Exam Flashcards

Quick review for key dispatcher concepts

โŒจ๏ธWhat is the typical minimum typing speed required?

Most agencies require 35-40 WPM for the CritiCall typing test module.

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๐Ÿ—บ๏ธWhat does the map reading module test?

It evaluates your ability to find the most direct route for emergency response.

GET CRITICALL EXAM PREP

๐Ÿง Why is decision making important?

Dispatchers must quickly decide which units (Police, Fire, EMS) to send.

REVIEW CRITICALL QUESTIONS

๐Ÿ“What skills does the spelling module assess?

It tests recognition of commonly used words and homonyms in emergency contexts.

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๐Ÿ”ขHow is data entry scored?

Scoring is based on keystrokes per hour (KPH) and accuracy of entered info.

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๐Ÿ“žWhat is call summarization?

The ability to listen to a call and record key facts accurately while typing.

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CritiCall Exam Study Guide

Master the essentials of the CritiCall examination with our comprehensive guide. From understanding the CritiCall test format to preparing for specific modules like the CritiCall typing test, we cover everything you need to know.

What is the CritiCall exam?
The CritiCall exam is a computerized pre-employment test used by public safety agencies to assess skills required for 911 dispatchers and call takers. It measures typing speed, data entry, multi-tasking, and decision-making abilities.
Who needs to take the CritiCall test?
Applicants for emergency dispatcher, 911 operator, and call taker positions at police, fire, and EMS agencies typically must pass the CritiCall test as part of the hiring process.
Is the CritiCall test hard?
The CritiCall assessment test can be challenging due to its fast pace and multi-tasking requirements. Success depends on strong typing skills, quick thinking, and the ability to process audio information accurately.
What is a good CritiCall score?
Passing scores for the CritiCall exam vary by agency, but most require a minimum typing speed of 35 WPM and 70-80% accuracy on other modules. Higher scores improve your ranking in the hiring pool.

CritiCall Test Format & Modules

The CritiCall test is modular, meaning agencies can customize it. However, the CritiCall dispatcher test typically includes these core sections designed to evaluate dispatcher readiness.

โŒจ๏ธData Entry & Typing / Core

Measures speed and accuracy entering names, addresses, and VINs. The CritiCall typing test is critical.

AudioKeyboardingAccuracySpeed
  • Topics: Data Entry, Typing Speed (WPM/KPH)
  • Questions: Continuous Input
๐Ÿ“žCall Handling / Core

Tests ability to choose the correct emergency unit (Police, Fire, EMS) based on scenarios.

DecisionMakingScenariosDispatch
  • Topics: Emergency Classification, Prioritization
  • Questions: 20-30 Scenarios
๐Ÿ—บ๏ธMap Reading / Skill

Evaluates spatial orientation and ability to find the most direct route on a map.

NavigationLogicDirectionsRouting
  • Topics: Street Maps, Route Planning
  • Questions: 15-20 Questions
๐Ÿ“Spelling & Reading / Verbal

Tests recognition of correct spelling and comprehension of written policies.

GrammarVocabularyComprehensionClarity
  • Topics: Spelling, Reading Comprehension
  • Questions: 20-25 Questions
๐ŸงฎMath & Logic / Logic

Basic arithmetic and logical reasoning needed for resource allocation.

MathProblemSolvingReasoningAnalysis
  • Topics: Basic Math, Probability
  • Questions: 15-20 Questions
๐Ÿง Memory & Recall / Cognitive

Tests short-term memory recall of names, numbers, and facts from audio clips.

AudioRecallAttentionFocus
  • Topics: Short-term Memory, Note Taking
  • Questions: 10-15 Scenarios

The CritiCall exam heavily weighs multi-tasking. Practice listening to news broadcasts while typing what you hear to simulate the audio data entry module. Accuracy is just as important as speed.

CritiCall Score Calculator

Total Scored Questions

150

0105150

105 out of 150 correct

70%

Required to Pass: ~70% (Estimated)

Your Score: 105 correctโœ“PASS

CritiCall Dispatcher Salary

๐Ÿ’ฐ

$48,500

Median Annual Salary

๐ŸŽ“Trainee
$35,000
$2,916/mo0-1 Years
๐Ÿš‘Dispatcher I
$42,000
$3,500/mo1-3 Years
๐Ÿš“Dispatcher II
$48,500
$4,041/mo3-5 Years
๐Ÿš’Senior Dispatcher
$58,000
$4,833/mo5-8 Years
๐ŸขSupervisor
$72,000+
$6,000+/mo8+ Years

How to Become a 911 Dispatcher

๐Ÿ“

WK

1-2Apply Submit App

๐Ÿ’ป

WK

3-4Test Criti Call Exam

๐Ÿ—ฃ๏ธ

WK

5-8Interview Oral Board

๐ŸŽ“

WK

9+Train Academy

  1. Application - Submit application to local Police, Fire, or EMS agency.
  2. CritiCall Exam - Pass the CritiCall assessment test with passing scores.
  3. Interview - Complete an oral board interview with agency leadership.
  4. Background Check - Undergo a thorough background investigation.
  5. Psych/Medical - Pass psychological and medical evaluations.
  6. Hiring - Receive conditional job offer and start date.
  7. Training - Complete academy training and on-the-job training (OJT).

CritiCall Test Costs

Good news for candidates: the CritiCall exam typically has no direct cost to you. The hiring agency usually covers all testing fees.

๐Ÿ’ต$0Exam Fee Paid by Agency
๐Ÿ“š$20-50Prep Materials Optional Guides
๐Ÿš—$20Travel To Test Center
โŒจ๏ธ$0Retake Fee If allowed
๐ŸŽง$30Headset For Practice
๐Ÿ’ฐ~$50Total Est.Candidate Cost

Because the CritiCall test is a pre-employment assessment, agencies view it as a recruitment cost. You will rarely be asked to pay to take the exam.

Criticall Test - Criticall Test study guide

CritiCall Testing Contacts

For official information about the CritiCall test, contact these organizations.

๐Ÿข

Test Genius Test

Provider

Website: TestGenius.com

Services: CritiCall Software

Contact: Official Vendor

๐Ÿš‘

NENA

Association

Website: NENA.org

Services: 9-1-1 Standards

Contact: Resources

๐Ÿš’

APCO Int'l

Association

Website: APCOIntl.org

Services: Training & Certs

Contact: Resources

CritiCall Test Day Checklist

Ready to Pass the CritiCall?

Join thousands of successful dispatchers who passed their CritiCall exam using our free resources. Start your preparation now!

CritiCall Renewal Requirements

๐Ÿ”„

EMD Cert

2 Years

๐Ÿ“…

CPR/AED

2 Years

๐Ÿ“š

CE Hours

24 Hours

While you won't need to retake the CritiCall exam, maintaining your Emergency Medical Dispatch (EMD) and other certifications is mandatory for continued employment.

Criticall Test Questions and Answers

About the Author

Marcus B. ThompsonMA Criminal Justice, POST Certified Instructor

Law Enforcement Trainer & Civil Service Exam Specialist

John Jay College of Criminal Justice

Marcus B. Thompson earned his Master of Arts in Criminal Justice from John Jay College of Criminal Justice and served 12 years as a law enforcement officer before transitioning to full-time academy instruction. He is a POST-certified instructor who has prepared candidates for police entrance exams, firefighter assessments, and civil service examinations across dozens of agencies.