CritiCall Dispatcher Test Communication Skills 2

Question 1

In the NATO/law enforcement phonetic alphabet, what word represents the letter 'K'?

Accepted Answer

Kilo

Answer

King

Answer

Kansas

Answer

Knight

Question 2

What does the 10-code '10-4' typically mean in radio communications?

Accepted Answer

Message received and understood

Answer

Request for backup

Answer

Officer needs assistance

Answer

Traffic stop in progress

Question 3

A dispatcher needs to relay a street address over the radio. The street is '15th Avenue NW'. How should this be read phonetically?

Accepted Answer

Fifteen Avenue Northwest

Answer

One-Five-th Avenue November-Whiskey

Answer

One Five Avenue N-W

Answer

Fifteen-th Ave NW

Question 4

Which communication behavior is MOST important for a dispatcher to maintain during a high-stress incident?

Accepted Answer

Maintaining a calm, clear tone and precise language

Answer

Speaking quickly to convey urgency

Answer

Using technical jargon to sound authoritative

Answer

Avoiding unnecessary questions to save time

Question 5

What does '10-33' typically indicate in many dispatch systems?

Accepted Answer

Officer emergency or urgent request for all units to stand by

Answer

Routine traffic stop

Answer

Shift change notification

Answer

Report of a vehicle accident

Question 6

When ending a radio transmission, what phrase signals that you are done speaking and expect a response?

Accepted Answer

Over

Answer

Out

Answer

Roger

Answer

Copy