CritiCall Dispatcher Test Dispatcher Call Prioritization and Decision-Making 3

Question 1

A caller reports a suspicious person looking into parked cars. No crime has been committed. What is the correct dispatch priority?

Accepted Answer

Priority 3 — investigate when a unit is available

Answer

No response needed — no crime committed

Answer

Priority 1 — potential robbery in progress

Answer

Priority 2 — dispatch immediately with lights and sirens

Question 2

You receive a call that a person has been stabbed and is bleeding heavily. What resources should you dispatch?

Accepted Answer

Police and EMS simultaneously

Answer

Police only

Answer

EMS only

Answer

Police, EMS, and fire department simultaneously

Question 3

What is the primary function of a 'priority dispatch protocol' in a 911 center?

Accepted Answer

To systematically categorize calls by urgency and assign appropriate response resources

Answer

To ensure that all calls are answered in under 10 seconds

Answer

To reduce the number of calls dispatchers must handle

Answer

To automate call answering during peak hours

Question 4

A caller reports a gas leak inside a building with people still inside. Which agencies should be dispatched?

Accepted Answer

Fire department and evacuation support

Answer

Gas company only

Answer

Police only to clear the building

Answer

EMS only in case of exposure victims

Question 5

Two calls come in: a reported prowler in a backyard and an officer reporting that they are being followed by a suspicious vehicle. Which takes priority?

Accepted Answer

The officer's call, because officer safety is a top priority

Answer

The prowler, because it is a property crime in progress

Answer

Both are equal priority

Answer

The prowler, because it came in first

Question 6

What does 'EMD' (Emergency Medical Dispatch) certification prepare dispatchers to do?

Accepted Answer

Provide pre-arrival medical instructions to callers while EMS responds

Answer

Drive ambulances during staff shortages

Answer

Triage patients at the scene of an accident

Answer

Operate as a paramedic remotely