CritiCall Dispatcher Test CritiCall Reading Comprehension 3

Question 1

A note in a call log reads: 'RP is hearing impaired, using TTY device.' How should the dispatcher adjust their communication?

Accepted Answer

Use short, clear typed responses without abbreviations through the TTY relay

Answer

Transfer the call to a supervisor immediately

Answer

Ask the caller to have someone else call on their behalf

Answer

Treat the call the same as any voice call without adjustment

Question 2

An incident summary reads: 'At 1422 hrs, Unit 9 arrived on scene. At 1435 hrs, Unit 9 requested backup. At 1448 hrs, two additional units arrived. At 1502 hrs, all units cleared.' How long did the incident last from Unit 9's arrival to clearance?

Accepted Answer

40 minutes

Answer

26 minutes

Answer

54 minutes

Answer

1 hour 2 minutes

Question 3

A BOLO states: 'Suspect vehicle described as dark-colored, 4-door sedan, partial plate 7T.' An officer spots a black Honda Civic, 4-door, plate 7TK-449. Should this vehicle be stopped?

Accepted Answer

Yes—the vehicle matches the description and partial plate

Answer

No—the plate does not match exactly

Answer

No—a black sedan does not match 'dark-colored'

Answer

Only if the officer observes a traffic violation first

Question 4

A dispatcher reads: 'Caller reports possible prowler, heard noise at rear of residence, lives alone, elderly female, very scared.' What information should the dispatcher gather next?

Accepted Answer

Exact address and whether the caller is currently safe inside

Answer

Caller's date of birth for the report

Answer

Whether the caller has a security system

Answer

The caller's landlord contact information

Question 5

A log entry reads: 'Caller reports male subject pacing outside bank, making calls on cell phone, wearing all black, looking into windows.' What should the dispatcher consider when evaluating this call?

Accepted Answer

Dispatch a unit to investigate—the behavior is suspicious and warrants a check

Answer

Dismiss the call—this behavior is not illegal

Answer

Note the call but wait for a crime to occur before dispatching

Answer

Contact the bank directly to verify the report before dispatching

Question 6

An officer transmits: 'Dispatch, show me 10-8 at 1530.' What information should the dispatcher record?

Accepted Answer

The officer is 10-8 (back in service) at 3:30 PM

Answer

The officer is requesting a 10-8 code lookup

Answer

The officer needs a unit to meet at location 1530

Answer

The officer is going off duty at 1530 hours