CritiCall Dispatcher Test CritiCall Memory Recall 2

Question 1

A dispatcher handled a call at 0930 hrs with the following details: caller John Smith, DOB 04/12/1985, reporting a theft at 710 River Road, case number 2026-04471.
At 1100 hrs, the same caller calls back.
Which detail most quickly identifies the prior call?

Accepted Answer

The case number 2026-04471

Answer

The caller's date of birth

Answer

The time of the original call

Answer

The caller's address

Question 2

An officer radios: 'Dispatch, I'm en route to 88 Cedar Lane for a welfare check. Entered at 1012.' Later the officer requests backup at 1027. How long was the officer on scene before requesting backup?

Accepted Answer

15 minutes

Answer

10 minutes

Answer

17 minutes

Answer

27 minutes

Question 3

During a shift briefing, the sergeant states: 'We have a noise complaint moratorium in effect for the Lakeview area between 2200 and 0600. Non-emergency noise calls should be logged but not dispatched during those hours.' A noise call from Lakeview comes in at 2315. What should the dispatcher do?

Accepted Answer

Log the call but hold dispatch until 0600 per the moratorium policy

Answer

Dispatch a unit immediately—noise complaints are always dispatched

Answer

Dismiss the call entirely since no dispatch is needed

Answer

Ask the caller to call back during business hours

Question 4

A dispatcher processes five calls in one hour. At shift end, a supervisor asks how many involved juveniles. The dispatcher recalls: Call 1—domestic, adults only; Call 2—traffic stop, adult driver; Call 3—disturbance at a school, two juvenile students; Call 4—medical, elderly patient; Call 5—theft, juvenile suspect. How many calls involved juveniles?

Accepted Answer

2

Answer

1

Answer

3

Answer

4

Question 5

An officer advises: 'I'm 10-6 at 1300 Oak Ave, may be a while.' Twenty minutes later, an urgent call comes in for that officer's beat. What should the dispatcher do?

Accepted Answer

Broadcast the call on the radio to see if any unit can take it

Answer

Wait—the officer said they may be a while, so do not disturb

Answer

Assign the call to the 10-6 officer anyway since it's their beat

Answer

Hold the call until the officer clears

Question 6

A caller gives the following description of a burglar: 'White male, short brown hair, about 5'9", wearing a gray hoodie, dark pants, carrying a black backpack, ran east on Birch Street.' A unit asks for the clothing description only. What should the dispatcher broadcast?

Accepted Answer

Gray hoodie, dark pants, black backpack

Answer

White male, 5'9", short brown hair

Answer

East on Birch Street

Answer

White male, gray hoodie, eastbound Birch