PMC Client Communication & Professional Ethics Flashcards

Why is active listening important in client communication?

Answer: It demonstrates respect and understanding

Active listening involves fully concentrating on what the client (or parent/guardian) is saying, both verbally and non-verbally. This practice demonstrates that their concerns, preferences, and feedback are valued, building trust and fostering a strong therapeutic relationship based on mutual respect and understanding.

Which of the following is considered a breach of client confidentiality?

Answer: Talking about a client to a friend

Client confidentiality is a fundamental ethical principle, meaning all client information must be kept private. Discussing a client's details with anyone not directly involved in their care, such as a friend, is a serious breach of trust and professional ethics.

What is the best way to handle a client’s complaint?

Answer: Listen actively and address the issue

When a client has a complaint, the most professional and ethical approach is to listen attentively without interruption or defensiveness. This demonstrates respect, allows the therapist to fully understand the concern, and provides an opportunity to address the issue constructively and find a resolution.

What does informed consent mean in pediatric massage?

Answer: Guardian agrees after understanding all aspects

Informed consent means that the child's legal guardian has received and understood all relevant information about the massage session, including its purpose, techniques, potential benefits, risks, and alternatives. They then voluntarily agree to the treatment, ensuring ethical practice and legal compliance.

What is one key aspect of maintaining professional boundaries?

Answer: Using professional and respectful behavior

Maintaining professional boundaries involves consistently acting in a manner that upholds the therapeutic relationship, focusing on the client's well-being. This includes using respectful language, maintaining appropriate physical distance, and avoiding personal relationships or discussions that could compromise the professional nature of the interaction.

What should you do if a child becomes uncomfortable during a session?

Answer: Stop the massage and ask the child how they feel

The child's comfort and safety are paramount during a massage session. If a child shows any sign of discomfort, the therapist must immediately stop the massage to prevent further distress or harm, and directly ask the child how they feel to understand the issue and adjust or discontinue the session as needed.

Why is cultural sensitivity important in pediatric massage?

Answer: To tailor the approach respectfully

Cultural sensitivity involves understanding and respecting diverse cultural beliefs, values, and practices related to health, touch, and personal space. By being culturally sensitive, a therapist can adapt their communication and massage techniques to be appropriate and respectful, ensuring a positive and effective experience for the child and family.

Which of the following is a benefit of clear communication with parents?

Answer: It builds trust and understanding

Clear, open, and honest communication with parents about the massage process, their child's responses, and any recommendations fosters a strong partnership. This transparency builds trust, ensures parents feel informed and involved, and promotes a shared understanding of the therapeutic goals.

What is the ethical way to document client information?

Answer: Write clear, respectful, and objective notes

Ethical documentation requires notes to be factual, unbiased, and professional, focusing on observations and interventions rather than personal opinions or judgments. Clear, respectful, and objective records ensure accurate communication among healthcare providers, protect client privacy, and meet legal and ethical standards.