Communication & Stakeholder Relations Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
After a failed kaizen event, the Lean Leader should communicate to the team by:
Answer: Conducting a transparent lessons-learned review and identifying systemic causes
Transparent post-event reviews build psychological safety and generate learning that prevents future failures.
Which metric is MOST useful for evaluating the effectiveness of a Lean communication strategy?
Answer: Stakeholder awareness and understanding scores measured through structured feedback
Structured feedback on awareness and understanding directly measures whether communication is achieving its intended outcome.
A Lean Leader notices that improvement ideas submitted through the suggestion system are rarely acknowledged. What is the most appropriate corrective communication action?
Answer: Implement a visible feedback loop showing every idea's status and disposition
A visible feedback loop demonstrates that ideas are valued even when not implemented, sustaining employee engagement in continuous improvement.
During a Lean initiative, which stakeholder communication approach BEST supports the 'respect for people' principle?
Answer: Involving employees in problem identification and solution development before decisions are made
Involving employees before decisions respects their expertise and ownership, which is central to Toyota's 'respect for people' principle.
A Lean Leader needs to communicate a change that will temporarily increase workload for the team. What is the BEST communication approach?
Answer: Explain the rationale, acknowledge the burden, share the timeline, and invite feedback
Transparent, empathetic communication that acknowledges trade-offs builds trust and reduces resistance to necessary but burdensome changes.
Which visual management tool BEST facilitates real-time stakeholder communication about Lean project status in a factory setting?
Answer: An obeya (big room) with visible project plans, metrics, and issue logs updated daily
An obeya creates a shared visual space where all stakeholders can see real-time project status, fostering rapid, informed decision-making.
When a Lean initiative spans multiple departments with different KPIs, the Lean Leader's communication challenge is primarily to:
Answer: Translate improvement outcomes into terms meaningful to each department's goals
Translating Lean outcomes into each department's KPI language creates local relevance and reduces silo-based resistance.