Communication & Stakeholder Relations Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
When communicating Lean progress to frontline employees, the MOST important consideration is:
Answer: Connecting improvements directly to how they make the employees' work easier or safer
Frontline employees engage more deeply when they understand how changes benefit their daily work experience.
A Lean Leader discovers that a key stakeholder has been receiving inaccurate project updates from an intermediary. What is the best corrective action?
Answer: Establish a direct communication channel with the stakeholder and clarify the accurate status
Establishing a direct channel restores information integrity and prevents future distortion without unnecessary escalation.
Which element of a Lean communication plan addresses the 'when' of stakeholder engagement?
Answer: Frequency and timing schedule
The frequency and timing schedule specifies when each stakeholder group receives updates, ensuring timely and relevant communication.
A Lean Leader is working with a culturally diverse team. Which communication adjustment is MOST important?
Answer: Being aware of cultural differences in directness, hierarchy, and non-verbal cues
Cultural awareness prevents misunderstandings and demonstrates respect, which is essential for inclusive Lean team dynamics.
What does 'nemawashi' mean in the context of Lean stakeholder communication?
Answer: The practice of building consensus by engaging stakeholders informally before a formal decision
Nemawashi involves quietly laying the groundwork for change by sharing information and gathering support before a formal proposal.
In Lean change management, the 'burning platform' communication technique is used to:
Answer: Create urgency by making the cost of inaction clear to stakeholders
A burning platform message creates urgency by highlighting the risks of maintaining the status quo, motivating stakeholders to act.
A Lean Leader is building a coalition to support a major value stream redesign. Which action MOST strengthens the coalition?
Answer: Identifying and engaging influential skeptics to convert them into advocates
Converting influential skeptics into advocates is more powerful than working only with existing supporters, as it expands the coalition's credibility.