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Communication & Stakeholder Relations Flashcards

7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Relations flashcards as text

  1. A Lean Leader's improvement proposal is rejected by the finance department due to unclear ROI communication. What should the leader do first?

    Answer: Reframe the proposal using financial metrics aligned with finance's priorities

    Translating Lean improvements into financial language (cost savings, throughput, working capital) increases stakeholder alignment.

  2. In a multi-site Lean deployment, which communication mechanism BEST ensures consistent understanding of standard work across locations?

    Answer: Visual standard work documents posted at each workstation and reviewed during audits

    Visual standard work at the point of use, combined with regular audits, ensures consistent application across sites.

  3. Which behavior BEST demonstrates active listening during a stakeholder feedback session?

    Answer: Paraphrasing the stakeholder's key points to confirm understanding

    Paraphrasing confirms comprehension and signals respect, which are foundational to trust-based stakeholder relationships.

  4. A Lean transformation communication plan should be updated when:

    Answer: Significant changes occur in scope, timeline, or stakeholder landscape

    Communication plans must evolve with the project — scope changes, new stakeholders, or timeline shifts alter what information is relevant.

  5. What is the PRIMARY purpose of a RACI matrix in a Lean project?

    Answer: To clarify roles and communication responsibilities for each project activity

    A RACI matrix defines who is Responsible, Accountable, Consulted, and Informed, eliminating ambiguity in communication and decision-making.

  6. During a Lean Leader certification interview, a candidate is asked how to handle a resistant middle manager. The BEST answer is:

    Answer: Involve the manager early, understand their concerns, and co-create solutions

    Co-creating solutions with resistant stakeholders converts opposition into ownership and accelerates adoption.

  7. A Lean Leader wants to reinforce a culture of continuous improvement. Which communication practice is MOST effective long-term?

    Answer: Publicly celebrating improvement contributions at all organizational levels

    Public, timely recognition at all levels reinforces that improvement is everyone's responsibility and sustains motivation.