Risk Management & Mitigation Flashcards
7 cards from real CCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Mitigation flashcards as text
A client with a severe shellfish allergy is booking a cruise. What is the MOST important risk mitigation step a cruise counselor should take?
Answer: Document the allergy and advise the client to notify the cruise line's special needs desk before sailing
Cruise counselors should document dietary allergies and direct clients to notify the cruise line's special needs department prior to departure so the ship's culinary team can accommodate them safely.
Which document provides cruise passengers with key legal rights and limitations, including liability caps, dispute resolution procedures, and cancellation terms?
Answer: The passenger ticket contract
The passenger ticket contract is the legally binding agreement that outlines passenger rights, cruise line liability limitations, and procedures for disputes.
A hurricane is forecast to hit a port on your client's itinerary. What risk mitigation resource should you reference for your client's protection?
Answer: The cruise line's hurricane and weather modification policy
Cruise lines have specific hurricane and weather modification policies that dictate when itinerary changes occur and what compensation or options passengers receive.
What is the primary purpose of CLIA's 'Cruise Lines Code of Practice' regarding passenger safety?
Answer: To establish industry standards for emergency preparedness, safety drills, and medical facilities
CLIA's Code of Practice establishes safety benchmarks including emergency procedures, muster drills, and medical facility standards that member lines must uphold.
A client cancels a cruise 45 days before departure where the cruise line's penalty begins at 60 days. What risk mitigation tool would have protected their full deposit?
Answer: A 'Cancel For Any Reason' (CFAR) travel insurance policy purchased at time of deposit
A CFAR policy purchased at booking would allow the client to cancel before the cruise and receive a partial or full refund regardless of the reason.
Which of the following shore excursion scenarios presents the HIGHEST liability risk for a cruise counselor?
Answer: Recommending an independent local operator not vetted by the cruise line without disclosing the risks
Recommending unvetted independent operators without disclosing risks exposes the counselor to liability if the client is harmed, since cruise line-booked excursions offer more passenger protections.
When advising clients about the risks of cruise travel to regions under a U.S. State Department Level 3 Travel Advisory, what is the counselor's best practice?
Answer: Inform the client of the advisory, document that the discussion occurred, and recommend the client research further
Counselors must inform clients of active travel advisories, document the conversation, and empower clients to make informed decisions about whether to travel.