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Apple Device Support Flashcards

7 cards from real ACSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Apple Device Support flashcards as text

  1. A technician needs to enroll a fleet of company-owned iPhones automatically into MDM without touching each device. Which Apple program enables this?

    Answer: Apple Business Manager with Automated Device Enrollment

    Apple Business Manager's Automated Device Enrollment (formerly DEP) links purchased devices to an MDM server so they enroll automatically on first setup.

  2. Which macOS Recovery option should a support professional use when reinstalling macOS without erasing user data?

    Answer: Reinstall macOS from Recovery

    Reinstalling macOS from Recovery replaces system files while leaving user data and apps intact, making it appropriate for corrupted system file scenarios.

  3. A user notices that Face ID stopped working after their iPhone screen was replaced by a third-party repair shop. What is the most likely cause?

    Answer: The TrueDepth camera module was not paired or was replaced with a non-genuine part

    Apple's component pairing means the TrueDepth camera system is serialized to the logic board; non-genuine or unpaired modules disable Face ID.

  4. What is the purpose of the Secure Enclave in Apple devices?

    Answer: It is a dedicated coprocessor that stores and processes sensitive data like biometrics and encryption keys isolated from the main OS

    The Secure Enclave is an isolated security coprocessor that protects biometric data, encryption keys, and other sensitive information even if the main OS is compromised.

  5. An AppleCare technician is troubleshooting an iPhone that shows 'SOS Only' in the status bar. What does this indicate?

    Answer: The device can only reach emergency services because no compatible carrier network is found

    'SOS Only' means the device has no service from its carrier but can still reach emergency services through any available network.

  6. A Mac user reports that Spotlight search is returning outdated or incomplete results. What is the recommended fix?

    Answer: Re-index Spotlight by removing and re-adding the startup disk in Spotlight Privacy settings

    Removing and re-adding the disk in Spotlight > Privacy forces a complete Spotlight index rebuild, resolving stale or missing search results.

  7. Which protocol does AirDrop use to transfer files between Apple devices?

    Answer: A combination of Bluetooth for discovery and peer-to-peer Wi-Fi for transfer

    AirDrop uses Bluetooth to discover nearby devices and negotiate a connection, then switches to a direct peer-to-peer Wi-Fi link for the actual file transfer.