FREE ACSP Apple Device Support Questions and Answers

Question 1

Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?

Accepted Answer

Managed Client and Profiles

Answer

Extensions and Logs

Answer

Installations and Managed Client

Answer

Profiles and Sync Services

Question 2

Which two technologies must you turn on to use Continuity features on your Apple devices?

Accepted Answer

Bluetooth and Wi-Fi

Answer

Remote Login and Wi-Fi

Answer

Media Sharing and Remote Login

Answer

Media Sharing and Screen Sharing

Question 3

How do you view log messages — as they appear — in Console?

Accepted Answer

In the sidebar select the device whose log messages you want to view, then click “Start streaming.”

Answer

In the sidebar select the device whose log messages you want to view, then click Info.

Answer

In the sidebar select system log, click the log message, then choose View > Expand Selected Row.

Answer

In the sidebar select Log Reports, click the log message, then choose View > Expand Selected Row.

Question 4

The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.

What happens when Location Services is skipped during Setup Assistant?

Accepted Answer

The user can’t configure Location Services.

Answer

The user can turn on Location Services.

Answer

The user is required to turn on Location Services.

Answer

The user is prompted to turn on Location Services.

Question 5

You want to update your iPhone to the latest version of iOS, but you don’t see an update option.

What is the reason why the latest version of iOS wouldn’t appear in Settings > Software Update?

Accepted Answer

Your iPhone doesn’t support the latest release.

Answer

Your Wi-Fi network is only 2.4GHz.

Answer

On your iPhone, you have Lockdown Mode turned on.

Answer

You don’t have enough storage in iCloud.

Question 6

Apple scans software for known malware and, if none is found, issues a ticket.

Which Apple service provides the ticket?

Accepted Answer

Notarization

Answer

App Store

Answer

Gatekeeper

Answer

XProtect

Question 7

What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?

Accepted Answer

The backup pauses until your iPhone reconnects.

Answer

The backup continues.

Answer

The backup stops and you must restart it in iCloud settings when your iPhone reconnects.

Answer

The backup stops and is archived; it automatically restarts from the beginning when your iPhone reconnects.

Question 8

Which user account type can make system-wide changes on a Mac?

Accepted Answer

Administrator

Answer

Guest

Answer

Standard

Answer

Sharing Only

Question 9

Brian receives an alert from his Mac. It says the Mac disk is almost full. In the alert, he clicks Manage and several recommendations to resolve the issue appear. Brian selects the Optimize Storage option.

What does Optimize Storage do to help manage Brian’s Mac storage?

Accepted Answer

Movies and TV shows that Brian already watched are automatically removed.

Answer

If his MDM solution permits, documents and data are moved to iCloud storage.

Answer

Files that weren’t modified in more than 365 days are automatically compressed.

Answer

Files that weren’t modified in more than 365 days are automatically moved to iCloud storage.

Question 10

The BetterBag MDM administrator configures Setup Assistant to skip Accessibility on a managed Mac.

What happens when Accessibility is skipped during Setup Assistant?

Accepted Answer

The user can’t hear VoiceOver automatically.

Answer

The user can’t turn on Accessibility.

Answer

The user hears VoiceOver automatically.

Answer

The user is prompted to turn on Accessibility.