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911 Flashcards

7 cards from real 911 Operator Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 911 flashcards as text

  1. A caller reports a drowning victim who has been pulled from the water and is unresponsive. After instructing bystanders to call back, the operator should provide pre-arrival instructions for:

    Answer: Beginning CPR if the victim is not breathing

    CPR should begin immediately for a non-breathing drowning victim; rolling them to drain water is an outdated practice not supported by current guidelines.

  2. Under the Americans with Disabilities Act (ADA), 911 centers must:

    Answer: Provide TTY/TDD access for callers who are deaf or hard of hearing

    ADA requires PSAPs to provide TTY/TDD compatibility so callers with hearing or speech disabilities have direct access to 911.

  3. A caller reports a neighbor who is suicidal and has stated they have a firearm. The operator should dispatch:

    Answer: Both law enforcement and EMS simultaneously

    A suicidal person with a weapon requires both law enforcement for scene safety and EMS for potential medical intervention.

  4. What is 'Next Generation 911' (NG911) designed to enable that traditional 911 systems cannot?

    Answer: Multimedia communications including text, video, and images to PSAPs

    NG911 upgrades the legacy phone-only infrastructure to an IP-based system supporting texts, photos, and video from callers.

  5. A caller reporting a residential burglary in progress says the suspect just fled. The operator should:

    Answer: Continue the dispatch, obtain the suspect's description and direction of travel

    A fleeing suspect still warrants a police response, and obtaining the description and direction of travel aids in apprehension.

  6. Which behavior is considered UNPROFESSIONAL and a potential violation of 911 operator standards?

    Answer: Discussing confidential call details with unauthorized persons after a shift

    Disclosing confidential call information violates confidentiality policies, HIPAA where applicable, and erodes public trust in the 911 system.

  7. A 911 operator receives a call from a child who cannot provide a clear address. The BEST strategy is to:

    Answer: Use simple questions to identify landmarks, the school name, or recognizable locations nearby

    Children often respond better to simple landmark-based questions, which can help pinpoint their location when they don't know their address.