911 Operator Test 911 Operator Test Radio Communications and Dispatch Protocols 2

Question 1

When a caller reports a structure fire with possible victims inside, what is the FIRST action a dispatcher should take?

Accepted Answer

Dispatch fire and EMS units immediately

Answer

Ask the caller to describe the building layout

Answer

Verify the caller's identity before dispatching

Answer

Instruct the caller to attempt a rescue

Question 2

A caller reports a domestic disturbance then goes silent. What should the dispatcher do?

Accepted Answer

Keep the line open and dispatch units while attempting communication

Answer

Hang up and attempt a callback

Answer

Wait two minutes then disconnect the call

Answer

Only dispatch if the caller resumes speaking

Question 3

What information is MOST critical to obtain FIRST when someone calls 911?

Accepted Answer

Location of the emergency

Answer

Caller's full name

Answer

Caller's callback number

Answer

A detailed description of the incident

Question 4

When should a 911 dispatcher instruct a bystander to begin CPR?

Accepted Answer

When an unresponsive adult is reported and EMS has not yet arrived

Answer

Only when a medical professional confirms it is needed

Answer

Only after verifying the caller's identity

Answer

Never — CPR guidance is strictly an EMS responsibility

Question 5

A caller reports a vehicle accident with injuries on a freeway. Which response is typically MOST appropriate?

Accepted Answer

Dispatch fire/EMS and law enforcement simultaneously

Answer

Dispatch police only and have them assess for EMS need

Answer

Dispatch EMS only since it is a medical emergency

Answer

Wait for the caller to specify which agency is needed

Question 6

What is the recommended communication style for a dispatcher delivering pre-arrival emergency instructions?

Accepted Answer

Calm, clear, and deliberate

Answer

Fast-paced to convey the urgency of the situation

Answer

Authoritative and loud to override the caller's panic

Answer

Casual and friendly to keep the caller relaxed