Wise Wise Debit Card Usage Questions and Answers

Question 1

A Wise user is traveling in Japan and wants to withdraw JPY from an ATM.
They do not hold a JPY balance in their Wise account, but have sufficient funds in their EUR and USD balances.
How will the Wise debit card handle this transaction?

Accepted Answer

Wise's Smart Conversion technology will automatically convert the required amount from the balance with the lowest conversion fee.

Answer

The transaction will be declined due to the lack of a JPY balance.

Answer

The card will prompt the user to choose between their EUR and USD balances for the conversion.

Answer

The funds will be converted from the primary currency of the user's account, regardless of fees.

Question 2

A user misplaces their Wise debit card and is concerned about unauthorized transactions. Which of the following is the most appropriate immediate action to take within the Wise app?

Accepted Answer

Freeze the card to temporarily block all transactions.

Answer

Order a replacement card immediately.

Answer

Remove all funds from the associated currency balances.

Answer

Change the account password and enable two-factor authentication.

Question 3

Regarding ATM cash withdrawals with the Wise debit card, which statement is accurate for most users (fees may vary by region)?

Accepted Answer

A certain number of withdrawals up to a specific cumulative amount are free each month, after which fees apply.

Answer

All ATM withdrawals are subject to a fixed percentage fee.

Answer

Users receive an unlimited number of free ATM withdrawals each month.

Answer

Wise charges a fee for all withdrawals, but refunds any fees charged by the ATM operator.

Question 4

A user is making an online purchase from a European website priced in EUR. They hold a sufficient balance in their EUR wallet. What fee will Wise charge for this transaction?

Accepted Answer

Zero transaction fee.

Answer

A standard cross-border transaction fee.

Answer

A variable currency conversion fee.

Answer

A fixed fee for all online payments.

Question 5

Which of the following is a recommended security practice for using the Wise debit card for online shopping?

Accepted Answer

Using a disposable digital card for new or unfamiliar merchants.

Answer

Using the physical card details for all online transactions for consistency.

Answer

Disabling transaction notifications to avoid clutter.

Answer

Sharing your card's PIN with trusted family members for emergency use.

Question 6

A user plans to travel to a country where they will need to use their Wise debit card. However, they are unsure if the card will work there. In which of the following countries are Wise cards universally restricted, regardless of where the card was issued?

Accepted Answer

North Korea

Answer

Japan

Answer

Brazil

Answer

Canada