Wise Account Security and Fraud Questions and Answers

Question 1

A user receives an email with the Wise logo that urgently warns of 'unauthorized activity' on their account.
The email asks them to click a link to 'verify their identity immediately' or risk account suspension.
Which of the following is the most secure action to take?

Accepted Answer

Ignore the email, open a new browser window, manually type 'wise.com', and check their account for any notifications.

Answer

Reply to the email asking for more specific details about the unauthorized activity.

Answer

Click the link and enter their login details, as the email appears to be from Wise.

Answer

Forward the email to a friend who also uses Wise to see if they received a similar message.

Question 2

Which of the following is the MOST secure method for setting up two-step verification on a Wise account?

Accepted Answer

Using a Passkey with biometric authentication (fingerprint or face ID).

Answer

Receiving a code via text message (SMS).

Answer

Getting a verification code via a phone call.

Answer

Answering a personal security question.

Question 3

A Wise user suspects that their account has been compromised after noticing a transaction they did not authorize. After immediately freezing their card in the app, what is the CRITICAL next step they should take?

Accepted Answer

Contact Wise support immediately to report the unauthorized activity and secure the account.

Answer

Wait 24 hours to see if the transaction is reversed automatically.

Answer

Change their registered email address.

Answer

Post about the issue on social media to warn other users.

Question 4

To comply with financial regulations and prevent fraud, Wise is required to verify a user's identity. Which of the following is a key part of this standard verification process?

Accepted Answer

Requesting a photo of a government-issued ID and sometimes a selfie of the user holding it.

Answer

Asking the user for their social media account passwords.

Answer

Requiring the user to purchase a 'verification subscription'.

Answer

Having the user share their screen with a support agent.

Question 5

A user receives a phone call from someone claiming to be from 'Wise Fraud Prevention.' The caller states there is a problem with a recent transfer and asks the user to provide their password and the 2-step verification code they just received to 'cancel the fraudulent payment.' What should the user do?

Accepted Answer

Hang up immediately and report the incident to the official Wise support channels.

Answer

Provide the information as requested to stop the fraud quickly.

Answer

Ask the caller to verify their identity by providing the user's last transaction amount.

Answer

Give them the password but not the 2-step verification code.

Question 6

Which of the following is an officially supported Wise security feature designed to help users identify legitimate emails from the company?

Accepted Answer

A Secure Communication Code that the user sets, which is then included in genuine emails from Wise.

Answer

A daily email summary of all account logins.

Answer

Sending security-related messages exclusively through postal mail.

Answer

A system where all Wise emails come from a '@wise-security.com' address.