Walmart Knowledge 1

Question 1

Which of the following problems does the Customer Resolution Team need to be notified about?

Accepted Answer

The customer threatens to contact the BBB.

Answer

After 5 business days, the authorization hold is not removed.

Answer

The customer is unable to place an order.

Answer

The customer is curious about the return policy for certain items.

Question 2

Which of the following is not a valid payment method combination on Walmart.com?

Accepted Answer

Debit Card/ Credit Card

Answer

One Debit Card/Walmart Gift Card

Answer

Paypal

Answer

Three Gift Cards

Question 3

A finance hold happens when:

Accepted Answer

The system identifies an order as possibly fraudulent and holds it for 48 hours.

Answer

The credit card was approved.

Answer

The item is no longer available.

Answer

The order of the customer was canceled.

Question 4

Choose the tool that we use to report fraudulent charges.

Accepted Answer

None of these options are correct

Answer

CCA

Answer

VCC

Answer

Right Now

Question 5

Which of the following is not correct?

Accepted Answer

If an item is delivered late, the customer will automatically receive a discount.

Answer

During the checkout process, customers can specify their shipping address.

Answer

The customer has the option of returning the goods to the store.

Answer

We can make policy exceptions.

Question 6

What is the name of the system where a refund should be processed?

Accepted Answer

CCA

Answer

Right Now

Answer

Interceptas

Answer

VCC

Question 7

How long does it take for a refund to be deposited back to a credit or debit card?

Accepted Answer

5 days

Answer

24 hours

Answer

48 hours

Answer

30 days