Virtual Assistant VA Business Operations 4

Question 1

A VA stores client passwords. What is the safest practice?

Accepted Answer

Use an encrypted password manager

Answer

Keep them in a plain text file

Answer

Email them to yourself

Answer

Write them on sticky notes

Question 2

What is the purpose of a Non-Disclosure Agreement (NDA) in VA work?

Accepted Answer

Protect confidential client information

Answer

Set the hourly rate

Answer

Schedule meetings

Answer

Provide marketing copy

Question 3

A client asks the VA to handle their email and calendar. What service category is this?

Accepted Answer

Administrative support

Answer

Graphic design

Answer

Tax law

Answer

Construction

Question 4

Why should a VA define office hours and response times in a contract?

Accepted Answer

To set clear availability expectations

Answer

To work 24/7

Answer

To confuse the client

Answer

To avoid all communication

Question 5

What is the best way for a VA to handle a task outside their skill set?

Accepted Answer

Communicate honestly and offer to learn or refer out

Answer

Pretend to be an expert

Answer

Ignore the request

Answer

Charge double secretly

Question 6

Which document summarizes a VA's services, results, and testimonials for prospects?

Accepted Answer

A service portfolio or capabilities deck

Answer

A grocery list

Answer

A tax return

Answer

A lease agreement

Question 7

A VA wants steady leads. Which is a sustainable business development strategy?

Accepted Answer

Networking and asking for referrals

Answer

Spamming strangers

Answer

Waiting passively

Answer

Deleting their website