Load Lifecycle Management Flashcards
6 cards from real TQL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Load Lifecycle Management flashcards as text
A carrier has just been booked on a load through TQL. What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?
Answer: Providing automated or manual check-calls through the TQL Carrier Dashboard.
TQL provides the TQL Carrier Dashboard, a web portal and mobile app, as the most efficient method for carriers to manage their loads, which includes submitting automated or manual check-calls for location updates. This reduces the need for phone calls and streamlines communication.
A carrier dispatcher is using the TQL Carrier Dashboard to find a new load. Which of the following is a feature they can use directly within the platform to secure a shipment for their truck?
Answer: Accepting a load at a predetermined rate using the 'Book It Now' feature.
The TQL Carrier Dashboard offers a 'Book It Now' feature, which allows carriers to instantly book select loads at the listed rate, streamlining the booking process without the need for phone calls or negotiations.
A carrier has successfully delivered a TQL load and needs to submit their paperwork to get paid. Which of the following document combinations is required by TQL to process the carrier's payment?
Answer: The TQL rate confirmation, a signed Bill of Lading (BOL), and any applicable lumper receipts.
To process payment, TQL requires specific documents, including the TQL invoice or rate confirmation, a signed Bill of Lading (BOL) as proof of delivery, and any receipts for reimbursable expenses like lumper fees.
A customer is utilizing TQL TRAX to manage their shipments. What is the primary function of this platform in the load lifecycle?
Answer: It is a customer-facing portal for tracking shipments, viewing load documents, and managing invoices.
TQL TRAX is the complimentary, proprietary web-based portal and mobile app designed specifically for customers to provide visibility and flexibility. It allows them to track shipments in real-time, access load documents, submit quote requests, and manage billing.
During the 'in-transit' phase of a load's lifecycle, a carrier encounters an unexpected delay due to a severe weather event. What is the carrier's most critical responsibility in this situation?
Answer: Proactively communicating the delay and the new ETA to their TQL Logistics Account Executive.
Continuous and proactive communication is a cornerstone of TQL's service model. In case of any delay, the carrier's primary responsibility is to inform their TQL contact immediately so that TQL can manage the customer's expectations and adjust logistics accordingly.
Which of the following best describes the final stage of the load lifecycle from the carrier's perspective at TQL?
Answer: The 'Payment' stage, which is initiated by submitting the required paperwork via TQL Carrier Dashboard.
After the load is delivered, the final stage for the carrier is getting paid. This is initiated by uploading the necessary documents, such as the signed BOL and rate confirmation, through the TQL Carrier Dashboard to the payment processing department.