TQL - Total Quality Logistics Load Lifecycle Management Questions and Answers

Question 1

A carrier has just been booked on a load through TQL. What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?

Accepted Answer

Providing automated or manual check-calls through the TQL Carrier Dashboard.

Answer

Calling the TQL Logistics Account Executive every hour.

Answer

Sending a text message to the TQL after-hours line.

Answer

Emailing the bill of lading to the customer at each stop.

Question 2

A carrier dispatcher is using the TQL Carrier Dashboard to find a new load. Which of the following is a feature they can use directly within the platform to secure a shipment for their truck?

Accepted Answer

Accepting a load at a predetermined rate using the 'Book It Now' feature.

Answer

Negotiating rates via a live chat with the shipper.

Answer

Bidding on loads in a public auction format.

Answer

Calling a dedicated bidding hotline to place an offer.

Question 3

A carrier has successfully delivered a TQL load and needs to submit their paperwork to get paid. Which of the following document combinations is required by TQL to process the carrier's payment?

Accepted Answer

The TQL rate confirmation, a signed Bill of Lading (BOL), and any applicable lumper receipts.

Answer

A verbal confirmation from the receiver and the truck's GPS report.

Answer

An email from the driver confirming delivery and a copy of their driver's license.

Answer

The original load posting from the load board and a fuel receipt for the trip.

Question 4

A customer is utilizing TQL TRAX to manage their shipments. What is the primary function of this platform in the load lifecycle?

Accepted Answer

It is a customer-facing portal for tracking shipments, viewing load documents, and managing invoices.

Answer

It is a social media platform for TQL employees and carriers.

Answer

It's a tool for carriers to bid on available freight from TQL customers.

Answer

It is an internal accounting software used exclusively by the TQL finance department.

Question 5

During the 'in-transit' phase of a load's lifecycle, a carrier encounters an unexpected delay due to a severe weather event. What is the carrier's most critical responsibility in this situation?

Accepted Answer

Proactively communicating the delay and the new ETA to their TQL Logistics Account Executive.

Answer

Waiting until the weather clears before contacting anyone.

Answer

Contacting the receiver directly to arrange a new delivery time.

Answer

Immediately ceasing all communication to focus on safety.

Question 6

Which of the following best describes the final stage of the load lifecycle from the carrier's perspective at TQL?

Accepted Answer

The 'Payment' stage, which is initiated by submitting the required paperwork via TQL Carrier Dashboard.

Answer

The 'Booking' stage, where the rate is confirmed.

Answer

The 'Dispatch' stage, when the driver is assigned.

Answer

The 'In-Transit' stage, which involves tracking and check-calls.

A carrier has just been booked on a load through TQL.What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?

A carrier has just been booked on a load through TQL.
What is the MOST efficient, recommended method for the carrier to provide their mandatory, periodic location updates while in transit?