TQL - Total Quality Logistics Customer Sales and Quoting Questions and Answers

Question 1

A new TQL sales representative is building their book of business. According to TQL's sales model, which of the following activities is the foundational first step?

Accepted Answer

Making a high volume of calls to establish relationships with potential shippers.

Answer

Responding to inbound digital leads from TQL TRAX.

Answer

Negotiating rates with carriers to secure capacity.

Answer

Managing the logistics of a shipment for an existing customer.

Question 2

A customer needs a quote for a Full Truckload (FTL) shipment. To provide the most accurate and competitive quote, what is the TQL sales representative's primary role?

Accepted Answer

Negotiating rates with both the shipper and a carrier from TQL's network to find a mutually agreeable price.

Answer

Solely using the automated pricing generated by the TQL TRAX system.

Answer

Offering the customer the average market rate from the past 30 days.

Answer

Quoting the highest possible price to maximize the profit margin.

Question 3

Which of the following best describes TQL's 'single-point-of-contact' model, also known as the 'cradle-to-grave' approach, for customer sales and quoting?

Accepted Answer

One dedicated sales representative manages all aspects of a customer's shipment, from the initial quote to the final delivery.

Answer

The customer interacts with separate departments for quoting, booking, and tracking.

Answer

A team of representatives handles the account, with the senior member providing the final quote.

Answer

The TQL TRAX online portal is the only point of contact for all customer interactions.

Question 4

A customer uses the TQL TRAX platform to request an LTL (Less-Than-Truckload) quote. Which factor is automatically used by the system to help determine the estimated freight class?

Accepted Answer

The shipment's density, calculated from its weight and dimensions.

Answer

The driver's available hours of service.

Answer

The current weather conditions on the shipping lane.

Answer

The customer's credit score with TQL.

Question 5

A customer is hesitant to book a load because they received a significantly lower quote from a new, unknown brokerage. According to TQL training principles, what is the best approach for the sales representative?

Accepted Answer

Explain the risks of 'too good to be true' rates and highlight the value of TQL's reliability, 24/7/365 service, and vetted carrier network.

Answer

Immediately match the lower price without asking any questions.

Answer

Advise the customer to always choose the cheapest option available.

Answer

Refuse to negotiate further and end the conversation.

Question 6

When presenting a quote to a potential customer, a TQL sales representative is not just selling a price, but a complete service. Which of the following is a key value proposition TQL representatives are trained to emphasize?

Accepted Answer

A proprietary technology platform (TQL TRAX) and 24/7/365 live support provide visibility and peace of mind.

Answer

TQL owns its own fleet of trucks, guaranteeing availability.

Answer

The company offers the longest payment terms in the industry.

Answer

All quotes are final and never subject to accessorial charges.