TMC Cheat Sheet 2026

The 30 highest-yield TMC facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which of the following financial statements provides a snapshot of a hospitality company's assets, liabilities, and equity at a specific point in time? → Balance Sheet
2. In the context of hotel service quality, which of the following is primarily an intangible component? → The professionalism and courtesy of the front desk staff.
3. Heterosexism refers to → Attitudes, behaviors, and language that disparage gay men and lesbians
4. Choose the term which is the least abstract: → Personnel analyst
5. What is the purpose of a 'rooming list' in group tour operations? → A document listing guest names and assigned room types submitted to the hotel
6. Confirmation is a communication pattern in which you → Accept a person's definition of self
7. A meeting planner for a large pharmaceutical conference is finalizing the budget. Which of the following is considered a variable cost? → Catering costs per attendee
8. Which of the following post-event evaluation metrics is BEST for measuring attendee loyalty and their likelihood to recommend the event to others? → Net Promoter Score (NPS)
9. ____________________________ includes corporate income, individual income, sales and gross receipts, and excise taxes by level of government. → Tax Revenues
10. What does an 'itinerary' in tour operations primarily serve to do? → Outline the day-by-day schedule, destinations, and activities of a tour
11. What is a 'familiarization trip' (FAM trip) in the travel industry? → A subsidized trip offered to travel agents or media to experience a destination firsthand
12. What is a 'net rate' in tour operations? → The wholesale price offered to tour operators before markup, without any commission
13. Payroll includes sick leave pay. → TRUE
14. To express ones real thoughts, yet respect the other person is → Assertiveness
15. In Dec.2009 77,000 jobs were added to the Travel and Tourism industry. → TRUE
16. Which of the following is a primary role of a Destination Management Organization (DMO) in destination development? → Acting as a central body for marketing, stakeholder coordination, and strategic planning.
17. In tour pricing, what does 'markup' refer to? → The amount added to the net cost of a tour to cover profit and overhead
18. Which of the following is the primary purpose of a government implementing a specific occupancy tax (or 'bed tax') on hotel stays? → To fund destination marketing, tourism-related infrastructure, and convention centers.
19. State laws that hold a bar or restaurant liable for injuries caused by an intoxicated patron they continued to serve are called: → Dram Shop Acts
20. What is 'rack rate' in the hospitality and tour industry? → The published, undiscounted standard price for a hotel room or service
21. A travel __________________________ is assumed to take place whenever a traveler exchanges money for an activity considered part of his/her trip. → Expenditure
22. The job market in the U.S. has not been struggling. → FALSE
23. The nation's unemployment rate is ____________. → 9.60%
24. Economic Impact is NOT represented by measure of: → If a traveler enjoyed a destination
25. What is the primary role of a 'ground operator' in tour operations? → To handle all local logistics and services at the destination
26. In 2010, travelers spent ________________ in TN. → $14.1 Billion
27. Total employment in TN supported by domestic and international traveler expenditures moderated to _______________. → 278,400
28. Choose the term which is the most abstract: → Leisure activity
29. What does 'series tours' mean in tour operations? → Regularly scheduled departures of the same itinerary throughout an entire season
30. What is a 'charter tour' in the tour operations industry? → A tour where the operator contracts an entire vehicle or aircraft for exclusive group use