TMC - Tourism Management Certificate Hospitality Law and Ethics Questions and Answers

Question 1

A guest at a resort slips and falls on a recently mopped floor in a hallway that had no "wet floor" sign posted.
Under hospitality law, the resort has likely breached its legal obligation known as the:

Accepted Answer

Duty of reasonable care to prevent foreseeable harm

Answer

Fiduciary duty to maximize guest assets

Answer

Contractual duty of guaranteed safety

Answer

Absolute duty to insure against all injuries

Question 2

State laws that hold a bar or restaurant liable for injuries caused by an intoxicated patron they continued to serve are called:

Accepted Answer

Dram Shop Acts

Answer

Innkeeper's Liability Statutes

Answer

Truth in Menu Laws

Answer

Premises Liability Doctrines

Question 3

A hotel has intentionally overbooked its rooms, anticipating no-shows. When more guests arrive than there are available rooms, the hotel must "walk" a guest who has a guaranteed reservation. What is the hotel's primary legal and ethical obligation to this guest?

Accepted Answer

Arrange and pay for a comparable room at a nearby hotel, including transportation costs.

Answer

Offer a full refund for the reservation and a formal apology.

Answer

Provide a voucher for a significant discount on a future stay.

Answer

Explain that overbooking is a standard industry practice and the reservation is not a guarantee.

Question 4

To successfully limit its liability for the loss of a guest's valuables, which of the following is a critical step a hotel must take according to most state innkeeper's statutes?

Accepted Answer

Post a conspicuous notice of limited liability and provide a safe for guest use.

Answer

Have every guest sign a liability waiver upon check-in.

Answer

Employ a full-time security staff to monitor all public areas.

Answer

Require guests to declare the value of all personal items.

Question 5

Which of the following is the best example of a "reasonable modification" a hotel must make to its policies under the Americans with Disabilities Act (ADA)?

Accepted Answer

Allowing a guest with a disability to bring their trained service animal into the hotel restaurant, even if there is a "no pets" policy.

Answer

Providing personal care services, such as assisting a guest with dressing or eating.

Answer

Fundamentally altering its business model to cater exclusively to guests with disabilities.

Answer

Undertaking a complete architectural renovation of the property if a guest finds it inconvenient.

Question 6

A restaurant manager learns that a popular chef has been secretly substituting a lower-cost fish for the premium "Red Snapper" listed on the menu to improve food cost percentages. This action is best described as:

Accepted Answer

Both unethical and a violation of "truth in menu" laws.

Answer

A clever cost-control strategy.

Answer

Unethical, but legal as long as the guest doesn't complain.

Answer

Legally permissible if the substitute fish is of similar quality.

A guest at a resort slips and falls on a recently mopped floor in a hallway that had no "wet floor" sign posted.Under hospitality law, the resort has likely breached its legal obligation known as the:

A guest at a resort slips and falls on a recently mopped floor in a hallway that had no "wet floor" sign posted.
Under hospitality law, the resort has likely breached its legal obligation known as the: