TLC Consumer Protection & Service Quality 5

Question 1

A TLC-licensed FHV driver cancels a prebooked trip shortly before pickup. Which standard applies to assessing this conduct?

Accepted Answer

The TLC's rules on trip abandonment and cancellation rates for FHV bases

Answer

No standard applies since FHV drivers are independent contractors

Answer

Only the app company's internal policy governs cancellations

Answer

The driver may cancel freely with no TLC consequence

Question 2

What must a TLC driver do if a passenger alleges the driver drove recklessly during a trip?

Accepted Answer

The TLC may investigate, and the driver must cooperate fully with any investigation

Answer

Deny the allegation and continue working

Answer

The driver has no obligation to respond to passenger allegations

Answer

Only a court can address reckless driving complaints, not the TLC

Question 3

Under TLC consumer protection rules, which of the following is a passenger's right during a yellow cab trip?

Accepted Answer

To direct the driver on the preferred route

Answer

To smoke inside the vehicle with the driver's permission

Answer

To bring any number of animals without restriction

Answer

To play loud music over the vehicle's stereo system

Question 4

A yellow cab driver refuses to accept a trip to a destination in the outer boroughs. This refusal is:

Accepted Answer

Prohibited — yellow cab drivers must accept any destination within New York City and the surrounding area

Answer

Permitted if the driver is near the end of a shift

Answer

Permitted if the destination is more than 15 miles away

Answer

Allowed if no highway route exists to the destination

Question 5

How does the TLC protect passengers who are overcharged due to a malfunctioning meter in a yellow taxi?

Accepted Answer

The TLC requires drivers to report meter malfunctions and prohibits charging passengers while the meter is inaccurate

Answer

Passengers must absorb the overcharge since meters are certified

Answer

Only the meter manufacturer is liable for overcharges

Answer

Passengers may dispute overcharges only through small claims court

Question 6

What is the TLC's rule regarding drivers using mobile phones while transporting passengers?

Accepted Answer

Handheld mobile phone use is prohibited while the vehicle is in motion

Answer

Hands-free use is permitted only on highways

Answer

Drivers may use phones briefly at red lights

Answer

Phone use is unrestricted as long as the passenger does not object

Question 7

A passenger with a disability requires extra time to board a TLC-licensed vehicle. How must the driver respond?

Accepted Answer

Allow reasonable additional boarding time at no extra charge

Answer

Charge a waiting fee after the first 30 seconds

Answer

Ask the passenger to arrange a paratransit vehicle instead

Answer

Depart if the passenger takes longer than one minute to board