Passenger Safety & Service Flashcards

A passenger asks you to speed to catch a flight. What should you do?

Answer: Maintain safe, legal speeds and inform the passenger you cannot speed

TLC drivers must obey all traffic laws regardless of passenger requests; speeding is illegal and endangers everyone.

Which action is required when a passenger with a visual impairment boards with a guide dog?

Answer: Accept the passenger and guide dog at no extra charge

Under ADA and TLC rules, service animals must be accepted without additional fees or documentation demands.

A passenger appears to be in a medical emergency during the ride. What is the FIRST thing you should do?

Answer: Pull over safely and call 911 immediately

In a medical emergency, safely stopping and calling 911 is the immediate priority to get professional help.

What should a TLC driver do if a passenger leaves personal property in the vehicle?

Answer: Contact the base and report the found property

TLC rules require drivers to report found property to their base, which facilitates return to the owner.

A passenger requests that you use a specific route you believe is longer. What should you do?

Answer: Follow the passenger's requested route and adjust the meter accordingly

Passengers have the right to direct the route; drivers must comply and may only charge by meter, not add surcharges.

What is the maximum number of passengers a standard NYC TLC taxi may carry?

Answer: Four passengers

Standard TLC taxis are licensed to carry a maximum of four passengers unless the vehicle has a larger authorized capacity.

If a passenger becomes verbally abusive, what is the appropriate TLC-approved response?

Answer: Calmly warn the passenger, and if behavior continues, pull over safely and end the trip

TLC policy allows drivers to terminate a trip for abusive behavior after a warning, but only at a safe location.