TICO - Travel Industry Council of Ontario Ontario Regulation 26/05 Questions and Answers

Question 1

According to Ontario Regulation 26/05, when a travel agent advertises a price for travel services, what must be included in the advertised price?

Accepted Answer

The total price, including all taxes, fees, levies, and service charges.

Answer

Only the base fare and a statement that taxes and fees are extra.

Answer

The price excluding HST, which is to be added at the time of booking.

Answer

The price of the travel services plus any applicable supplier surcharges only.

Question 2

A travel agency in Ontario is moving its retail location to a new address across the street. Under Ontario Regulation 26/05, what is the agency's obligation regarding this change?

Accepted Answer

They must provide the Registrar with advance notice of the change in their place of business.

Answer

No notification is required as it is a minor change of address.

Answer

They must publish the new address in a local newspaper within 30 days.

Answer

They must receive pre-approval from TICO before they are permitted to move.

Question 3

A customer books a vacation package and pays in full. Two weeks before departure, the wholesaler increases the price by 10% due to a fuel surcharge. According to Ontario Regulation 26/05, which of the following is true if the contract permits price increases?

Accepted Answer

No price increases are permitted after the customer has paid in full.

Answer

The customer must pay the additional 10% as fuel surcharges are always permissible.

Answer

The travel agent is responsible for absorbing the 10% price increase.

Answer

The customer can cancel but will forfeit their original payment.

Question 4

Which of the following pieces of information MUST a travel agent disclose to a customer *before* completing a sale, as required by Section 36 of Ontario Regulation 26/05?

Accepted Answer

Any conditions related to the purchase that the agent believes may affect the customer's decision to buy.

Answer

The agent's personal opinion of the destination's political climate.

Answer

The total number of rooms at the selected hotel.

Answer

A list of all other customers currently booked on the same tour.

Question 5

A new travel agency is applying for TICO registration. As per Ontario Regulation 26/05, what must the applicant maintain to meet the financial requirements for registration?

Accepted Answer

A designated trust account for customer payments.

Answer

A minimum of $1 million in sales in the first year.

Answer

A letter of credit from a major tour operator.

Answer

Proof of membership in an international travel association.

Question 6

An Ontario travel agent prepares an invoice for a customer's flight booking. Under Section 38 of Ontario Regulation 26/05, which of the following is a mandatory component of the invoice?

Accepted Answer

The registrant's TICO registration number.

Answer

The airline's on-time performance statistics.

Answer

The name of the specific travel counsellor who made the booking.

Answer

The seat number assigned to the customer.