TICO - Travel Industry Council of Ontario Invoicing and Conditions Questions and Answers

Question 1

A client provides their credit card details over the phone to a travel agent to pay for a vacation package.
The agent successfully processes the payment.
According to Ontario Regulation 26/05, what must the agent do next?

Accepted Answer

Promptly provide the client with a receipt or invoice containing all required disclosures.

Answer

Ask the client to come into the office to sign the invoice.

Answer

Mail a copy of the supplier's brochure to the client.

Answer

Wait until the final payment is due to issue a single, consolidated invoice.

Question 2

When selling a complex tour package operated by a German tour operator, what is a TICO-registered agent's primary responsibility regarding the supplier's specific terms and conditions?

Accepted Answer

To bring the supplier's terms and conditions to the customer's attention before the booking is finalized.

Answer

The agent is not responsible as the supplier is outside of Ontario.

Answer

To provide a verbal summary of the most important terms.

Answer

To direct the client to the supplier's website for them to find the terms independently.

Question 3

A client who has already paid in full for a resort stay decides to add a privately guided tour at the destination and pays the travel agent for this new service. Which of the following is the correct procedure for the agent to follow?

Accepted Answer

Issue a new, separate invoice or an updated statement for the added tour payment.

Answer

No new invoice is needed as the main trip is already paid for.

Answer

Simply email the client a confirmation of the new booking without an invoice.

Answer

Add the charge to the client's file and provide a receipt only if requested.

Question 4

Which of the following pieces of information related to travel conditions MUST an agent disclose to a client *prior* to accepting payment for a trip to Brazil, as required by Section 36 of Ontario Regulation 26/05?

Accepted Answer

Information on travel documents, such as visa and passport validity requirements for entry into Brazil.

Answer

The current exchange rate between Canadian dollars and Brazilian reals.

Answer

A list of recommended restaurants in Rio de Janeiro.

Answer

The agent's personal opinion on the best time of year to visit.

Question 5

A client is concerned about potential cancellation penalties for a non-refundable cruise booking. What is the most TICO-compliant way for the agent to explain the cancellation conditions?

Accepted Answer

Provide the client with the cruise line's official written terms and conditions and explain that these specific rules apply.

Answer

Tell the client, "Don't worry, we can usually get a credit if you cancel early."

Answer

Explain that penalties are standard and vary by supplier.

Answer

Verbally summarize the key penalties based on their memory.

Question 6

An invoice issued by a TICO registrant must include several standard statements. Which of the following is a mandatory statement regarding living standards that must be on an invoice for international travel?

Accepted Answer

"Living standards and practices at the destination...may differ from those found in Canada."

Answer

"The quality of accommodation and services will be equivalent to Canadian 5-star standards."

Answer

"Local customs and laws must be obeyed, and the registrant is not liable for any infractions."

Answer

"All hotels and transportation have been inspected and meet international safety codes."

A client provides their credit card details over the phone to a travel agent to pay for a vacation package.The agent successfully processes the payment.According to Ontario Regulation 26/05, what must the agent do next?

A client provides their credit card details over the phone to a travel agent to pay for a vacation package.
The agent successfully processes the payment.
According to Ontario Regulation 26/05, what must the agent do next?