TICO Invoicing and Conditions 2

Question 1

Under Ontario Regulation 26/05, which of the following must appear on a travel booking invoice provided to the consumer?

Accepted Answer

The names of all travellers, total price including all taxes and fees, a description of all services, and cancellation and refund conditions

Answer

Only the total price and departure date

Answer

The agent's personal cell phone number and the IATA airline code

Answer

A federal GST/HST registration number for each travel supplier

Question 2

A travel agent issues an invoice that states 'all sales final, no refunds.' Under TICO's standards and Ontario travel law, this clause is:

Accepted Answer

Invalid to the extent it attempts to deny rights that consumers are entitled to by law, such as refunds for supplier-cancelled travel

Answer

Fully enforceable since it was clearly stated on the invoice before the consumer paid

Answer

Enforceable only for bookings under $1,000

Answer

Enforceable for international travel but not domestic Canadian travel

Question 3

Under TICO's invoicing requirements, when must the final invoice be provided to the consumer?

Accepted Answer

Before or at the time of the final payment, giving the consumer time to review all terms before full commitment

Answer

Only after the final payment has been processed by the supplier

Answer

At least 90 days before the departure date, regardless of when the booking was made

Answer

Upon the consumer's written request, within 30 days of booking

Question 4

If a travel invoice contains an error in the departure date and the consumer departs on the incorrect date as stated in the invoice, which party is likely responsible under TICO's standards?

Accepted Answer

The registered travel agent who issued the incorrect invoice bears primary responsibility for the error

Answer

The consumer bears full responsibility since it is their obligation to verify all travel documents

Answer

The airline is solely responsible since they issued the actual tickets

Answer

TICO's arbitration panel allocates responsibility proportionately between all parties

Question 5

When a travel agent includes third-party terms and conditions (such as airline or hotel terms) in their booking contract, how must this be handled under Ontario travel law?

Accepted Answer

The key terms and conditions must be disclosed to the consumer before the booking is confirmed, not buried in fine print or linked URLs only

Answer

Third-party terms are entirely the supplier's responsibility and the agent need not review or disclose them

Answer

Third-party terms must be mailed to the consumer by registered post

Answer

Third-party terms only apply if the consumer has independently signed the supplier's agreement

Question 6

A consumer books a package tour and the invoice shows $3,200. Later, the agent discovers the price was entered incorrectly and should have been $4,200. Under TICO's standards, what should the agent do?

Accepted Answer

Immediately notify the consumer of the pricing error and give them the option to proceed at the correct price or cancel without penalty

Answer

Honour the $3,200 price since it was confirmed in writing on the invoice

Answer

Simply issue a corrected invoice for $4,200 without explanation

Answer

Pass the $1,000 difference on to the supplier and blame the supplier for the error