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Telecommunicator Flashcards

7 cards from real TCOLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Telecommunicator flashcards as text

  1. Which of the following best describes 'call screening' as it applies to PSAP operations?

    Answer: Gathering essential information to determine the appropriate response type and priority

    Call screening is the process of collecting key details from a caller to assess the situation and determine the proper response priority and resources.

  2. A wanted person entry in NCIC must include which mandatory field?

    Answer: Physical description including height and weight

    NCIC wanted person entries require a physical description, including height and weight, among other mandatory identifier fields.

  3. What is the correct procedure when a telecommunicator discovers a TCIC/NCIC hit on a vehicle during a routine traffic stop inquiry?

    Answer: Immediately notify the officer and provide full hit details

    The officer must be notified immediately with complete hit details so they can take appropriate and safe action on the scene.

  4. During active shooter events, telecommunicators are advised to follow which protocol to guide callers who are hiding?

    Answer: Keep callers calm, silent, and provide updates on responder status

    Keeping hiding callers calm and silent while relaying responder location updates helps protect them without revealing their position.

  5. What is the role of a PSAP supervisor during a major incident according to best practices?

    Answer: Coordinate resources, monitor workload, and relieve telecommunicators as needed

    Supervisors manage overall PSAP operations during major incidents by coordinating resources and ensuring telecommunicator welfare and workload balance.

  6. Which type of stress response is characterized by a delayed reaction that appears weeks or months after a traumatic incident?

    Answer: Post-Traumatic Stress Disorder (PTSD)

    PTSD is defined by its delayed onset, with symptoms appearing weeks, months, or even years after exposure to a traumatic event.

  7. A telecommunicator is asked by a journalist for information about an ongoing investigation. The correct response is to:

    Answer: Refer the journalist to the agency's public information officer

    All media inquiries should be directed to the agency's designated public information officer to ensure accuracy and protect the investigation.