Sales Techniques Flashcards
5 cards from real SPC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 5 Sales Techniques flashcards as text
What is the primary goal of a sales presentation?
Answer: To demonstrate how the product meets the customer's needs
The primary goal of a sales presentation is to connect the product's features and benefits directly to the customer's specific problems or desires. By clearly demonstrating how the product solves their needs, the salesperson builds value and persuades the customer that it is the right solution. This approach moves the customer closer to a purchase decision.
When a customer raises an objection during a sales pitch, what should be the salesperson's first step?
Answer: Listen carefully to understand the objection
When a customer raises an objection, it's an opportunity to understand their underlying concerns, not to dismiss them. Listening carefully allows the salesperson to identify the root cause of the objection, whether it's about price, features, or perceived value. This understanding is crucial for effectively addressing the objection and moving the sale forward.
Which of the following is a key characteristic of consultative selling?
Answer: Building a long-term relationship with the customer
Consultative selling focuses on deeply understanding the customer's business and needs, acting as a trusted advisor rather than just a product pusher. This approach prioritizes solving customer problems and fostering trust, which naturally leads to repeat business and strong, enduring relationships. It emphasizes long-term value creation over quick transactions.
What is the best approach when a prospect asks a technical question that the salesperson cannot answer?
Answer: Admit lack of knowledge and promise to find the answer
Honesty builds trust and credibility with a prospect. Admitting a lack of knowledge but committing to find the correct answer demonstrates integrity and a dedication to providing accurate information. This is far more effective than guessing or making up an answer, which could damage the salesperson's reputation and the company's credibility.
How can a salesperson effectively handle a price objection?
Answer: Explain the value and benefits that justify the price
A price objection often indicates that the customer doesn't yet perceive the full value of the product relative to its cost. The best approach is to re-emphasize the unique benefits, return on investment, and overall value the product provides, demonstrating why the price is justified. This shifts the focus from cost to the solution and its advantages.