Soft Skills Leadership Soft Skills Leadership Conflict Resolution & Negotiation

Question 1

Which conflict resolution style seeks a solution that fully satisfies all parties involved?

Accepted Answer

Collaborating

Answer

Avoiding

Answer

Competing

Answer

Accommodating

Question 2

A leader consistently gives in to others' demands to keep the peace. Which conflict style does this represent?

Accepted Answer

Accommodating

Answer

Competing

Answer

Avoiding

Answer

Compromising

Question 3

What is the primary goal of interest-based negotiation (principled negotiation)?

Accepted Answer

Finding mutually beneficial solutions based on underlying needs

Answer

Winning the largest share of resources

Answer

Focusing on positions rather than interests

Answer

Minimizing communication during disagreements

Question 4

Two team members disagree on project priorities. The leader facilitates a structured discussion where both share their perspectives. This is an example of:

Accepted Answer

Mediated conflict resolution

Answer

Avoiding the conflict

Answer

Forcing a resolution

Answer

Competitive negotiation

Question 5

Which negotiation tactic involves revealing your minimum acceptable outcome to gain the other party's trust?

Accepted Answer

BATNA disclosure

Answer

Anchoring

Answer

Splitting the difference

Answer

Silence tactic

Question 6

A leader avoids addressing a brewing conflict between two departments, hoping it resolves itself. What is the likely outcome?

Accepted Answer

The conflict typically escalates and affects team morale

Answer

The parties usually reach a self-managed resolution

Answer

Avoiding always leads to compromise

Answer

Productivity improves as both sides focus on work