Conflict Resolution Techniques Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Conflict Resolution Techniques flashcards as text
Two coworkers disagree over a project deadline. Their supervisor steps in and issues a final ruling both must follow. This is an example of:
Answer: Arbitration
Arbitration involves a third party who has authority to impose a binding decision on the disputing parties.
Which body language cue most signals openness and receptivity during a conflict conversation?
Answer: Leaning slightly forward with uncrossed arms
Leaning forward with open body posture communicates attentiveness and willingness to engage.
The Thomas-Kilmann Conflict Mode Instrument measures conflict handling styles along which two dimensions?
Answer: Assertiveness and cooperativeness
The TKI model plots five conflict styles on axes of assertiveness (concern for self) and cooperativeness (concern for others).
A project team member keeps missing deadlines, affecting the whole group. The best conflict resolution first step is to:
Answer: Speak privately with the person to understand obstacles they may be facing
A private, empathetic conversation uncovers root causes and preserves the relationship before escalating.
Which technique involves repeating back what someone said in your own words to confirm understanding during a conflict?
Answer: Paraphrasing
Paraphrasing restates the speaker's message in the listener's own words to confirm accurate understanding.
When is avoidance an appropriate conflict resolution strategy?
Answer: When the issue is trivial or cooling down is needed before a productive conversation
Avoidance is appropriate for minor issues or when temporarily stepping back prevents escalation and allows emotions to settle.
Reframing a conflict means:
Answer: Presenting the issue in a new light that opens up collaborative problem-solving
Reframing shifts the perspective on a conflict from adversarial to collaborative, making resolution more likely.