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HR Technology & Analytics Flashcards

7 cards from real SHRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 HR Technology & Analytics flashcards as text

  1. Which HR metric directly measures the return on investment of training programs?

    Answer: Training ROI (Kirkpatrick Level 4)

    Kirkpatrick's Level 4 evaluation measures business results attributable to training, enabling a true ROI calculation.

  2. An HR team notices that employees in one region have significantly higher absenteeism. Which analytics step should come NEXT?

    Answer: Conduct diagnostic analytics to identify root causes

    After identifying a problem through descriptive analytics, diagnostic analytics investigates the underlying causes before taking corrective action.

  3. Which technology component is essential for ensuring single sign-on (SSO) across multiple HR software platforms?

    Answer: Identity and access management (IAM) system

    An IAM system authenticates users once and grants access to all connected platforms, enabling SSO across HR tools.

  4. When implementing a new compensation benchmarking tool, HR should FIRST ensure:

    Answer: Market data sources are validated and current

    The reliability of a benchmarking tool depends entirely on the accuracy and currency of its underlying market compensation data.

  5. Which HR analytics use case presents the highest privacy risk and requires the most rigorous ethical review?

    Answer: Monitoring employee sentiment through email analysis

    Monitoring employee emails for sentiment analysis involves surveillance of private communications, raising significant privacy and trust concerns.

  6. A people analytics dashboard shows correlation between manager tenure and team engagement scores. The BEST next step is to:

    Answer: Investigate whether the correlation is causal before acting

    Correlation does not imply causation; HR must conduct further analysis to determine whether manager tenure actually drives engagement or if another factor is responsible.

  7. Which feature of an HR chatbot most directly reduces HR staff workload?

    Answer: Self-service answers to frequently asked policy questions

    HR chatbots that handle routine policy questions deflect repetitive inquiries from HR staff, freeing them for higher-value work.