SOCE Crisis Intervention and De-escalation

Question 1

What is the primary goal of crisis intervention training (CIT) for law enforcement officers?

Accepted Answer

Equip officers to safely and effectively respond to individuals experiencing mental health crises

Answer

Provide faster arrest processing for mentally ill suspects

Answer

Replace mental health professionals in the field

Answer

Authorize officers to involuntarily medicate subjects

Question 2

Which communication technique is MOST effective when talking with a person in emotional crisis?

Accepted Answer

Active listening, using calm tone, and acknowledging the person's feelings

Answer

Issuing rapid, clear commands to restore order

Answer

Involving multiple officers simultaneously to demonstrate authority

Answer

Threatening consequences to motivate compliance

Question 3

An officer encounters a man on a bridge who says he wants to jump. What is the officer's FIRST priority?

Accepted Answer

Establish communication, build rapport, and buy time while requesting specialized resources

Answer

Immediately grab the subject to prevent a jump

Answer

Block traffic and document the scene

Answer

Announce criminal charges to deter the behavior

Question 4

What does the acronym 'ALGEE' stand for in the Mental Health First Aid framework used in crisis response?

Accepted Answer

Assess for risk, Listen non-judgmentally, Give reassurance, Encourage professional help, Encourage self-help

Answer

Alert, Locate, Guard, Escort, Exit

Answer

Arrest, Log, Guard, Evaluate, Escort

Answer

Approach, Listen, Gather, Enforce, Exit

Question 5

Which behavior by an officer is MOST likely to escalate a situation with a person in crisis?

Accepted Answer

Using a loud, aggressive tone and issuing rapid commands

Answer

Speaking slowly and calmly

Answer

Giving the person space and time to respond

Answer

Asking open-ended questions

Question 6

A person in a mental health crisis refuses to comply with officer commands but is not committing a crime. What is the appropriate response?

Accepted Answer

Attempt verbal de-escalation, request a CIT officer or crisis team, and avoid force unless safety is threatened

Answer

Arrest them for disorderly conduct immediately

Answer

Use physical force to gain compliance

Answer

Leave the scene and cancel the call