SMARTSERVE Age Verification and Serving Minors 3

Question 1

What is the role of 'secondary ID' in the age verification process?

Accepted Answer

It is used in addition to primary ID to help confirm the customer's identity

Answer

It replaces primary ID when primary ID is unavailable

Answer

It is required from every customer regardless of age

Answer

It refers to ID issued by a secondary school

Question 2

A server suspects a customer's ID is counterfeit. What is the correct action regarding the ID itself?

Accepted Answer

Refuse service and document the incident, but do not take the ID

Answer

Confiscate the ID and store it in the manager's office

Answer

Only the manager can confiscate the ID

Answer

Hold the ID until the customer leaves

Question 3

A customer who appears to be under 25 tells you they forgot their ID at home. What is the correct response?

Accepted Answer

Decline to serve them alcohol until they return with valid identification

Answer

Use your judgment and serve them if they appear mature enough

Answer

Ask them to call a friend who can verify their identity

Answer

Offer non-alcoholic beverages now, then serve alcohol once you assess them further

Question 4

Smart Serve promotes the phrase 'When in doubt, card them out.' What does this mean in practice?

Accepted Answer

Always ask for ID whenever you are uncertain about a customer's age

Answer

Remove any customer who appears to be intoxicated

Answer

Call the police if you suspect any illegal activity on the premises

Answer

Check everyone's ID at the door before allowing entry

Question 5

Which of the following best describes the correct procedure for examining a customer's ID?

Accepted Answer

Examine the photo, check the expiry date, confirm the date of birth, and look for security features

Answer

Quickly check the birthdate only and hand it back

Answer

Keep the ID behind the bar until the customer finishes their visit

Answer

Photocopy or scan the ID for the establishment's records

Question 6

In which situation should a server ask for ID, regardless of how old the customer appears to be?

Accepted Answer

Whenever the establishment's policy requires it or any doubt about age exists

Answer

Only on weekends and public holidays

Answer

Only when the customer is with a noticeably younger group

Answer

Only when the manager specifically instructs the server to do so

Question 7

What three characteristics must an acceptable primary ID include for it to be used to verify a customer's age?

Accepted Answer

Photo, date of birth, and government issuance

Answer

Home address, phone number, and signature

Answer

Name, employer, and expiry date

Answer

Barcode, serial number, and country of origin