Refusing Service and Intervention Flashcards

When is a server legally required to refuse service to a patron?

Answer: When the patron is showing signs of intoxication or is a minor

Ontario law requires servers to refuse service when a patron is visibly intoxicated or is under the legal drinking age.

What is the best approach when refusing service to an intoxicated patron?

Answer: Be calm, firm, and respectful while offering alternatives like water or food

A calm, firm, and respectful refusal that offers alternatives is the most professional and effective approach to managing an intoxicated patron.

What should a server do if a refused patron becomes aggressive?

Answer: Involve management and security and, if necessary, call police

When a patron becomes aggressive after a refusal, the server must involve management and security, escalating to police contact if the situation cannot be safely managed.

A patron's friend orders a drink on their behalf after the patron was cut off. What should the server do?

Answer: Refuse the order if it appears intended for the cut-off patron

Serving a drink intended for a patron who has already been refused service violates responsible service obligations, regardless of who places the order.

Which of the following is an effective intervention strategy when a patron has had too much to drink?

Answer: Offering food, water, and arranging a safe ride home

Offering food, water, and safe transportation addresses the patron's immediate needs and helps manage their safe departure from the premises.

Can a server be held personally liable for over-serving a patron who later causes a motor vehicle accident?

Answer: Yes, servers can face personal civil liability and possible criminal charges under certain circumstances

Under dram shop liability principles, a server who knowingly over-serves a patron can face personal civil liability if that patron goes on to injure someone.