Smart Serve Identifying Intoxication & Impairment Flashcards
6 cards from real SMART SERVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Smart Serve Identifying Intoxication & Impairment flashcards as text
Which of the following is an early behavioural sign that a customer may be becoming intoxicated?
Answer: Becoming louder, more talkative, or overly friendly
Early signs of intoxication often include increased talkativeness, louder speech, and lowered inhibitions. These are caused by alcohol's initial depressant effect on the frontal lobe.
A patron is slurring their speech, has glassy eyes, and is unsteady when standing. These are signs of:
Answer: Moderate to severe intoxication requiring refusal of further service
Slurred speech, glassy or bloodshot eyes, and loss of coordination are clear signs of moderate to severe intoxication. At this point, the server is legally obligated to stop serving alcohol.
Why is it challenging to judge a person's impairment level based on appearance alone?
Answer: Tolerance levels vary, so a person may appear sober but have a high BAC
Regular drinkers develop a tolerance and may appear more sober than their BAC indicates. Servers must consider the total number of drinks consumed, not just current behaviour.
Which of the following physical signs suggests a customer may be intoxicated?
Answer: Flushed face, glassy eyes, and slow reaction time
A flushed face, glassy or unfocused eyes, and slowed reaction times are physical indicators of alcohol's physiological effects, signalling that the person has consumed a significant amount of alcohol.
What should a server do if they are unsure whether a patron is impaired?
Answer: Slow down service, offer food or water, and observe behaviour closely
When uncertain, the responsible action is to slow or pause service, offer non-alcoholic alternatives, and carefully monitor the patron's behaviour before deciding to continue or refuse service.
A customer mentions they have not eaten all day and has already had three drinks in an hour. What should a server consider?
Answer: Recognising they may be at elevated risk of rapid intoxication and slowing service
Drinking on an empty stomach significantly accelerates alcohol absorption. Three drinks in an hour on an empty stomach may produce a substantially elevated BAC, requiring the server to assess and likely slow or stop service.