Intervention Techniques Flashcards
6 cards from real Smart Serve Ontario practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Intervention Techniques flashcards as text
What is the 'I' statement technique used in interventions?
Answer: Using phrases like 'I am concerned about your safety' rather than 'You are too drunk', to reduce defensiveness
Using 'I' statements ('I am concerned,' 'I need to ensure your safety') rather than 'you' statements ('You are drunk') reduces defensiveness and keeps the focus on care rather than judgment.
How should a server handle a large group where one member is intoxicated but others are not?
Answer: Discreetly speak with the sober group members, explain the situation, and enlist their help in monitoring and supporting the intoxicated member
Approaching sober group members discreetly is effective because it avoids embarrassing the intoxicated person, enlists natural allies, and often results in the group self-regulating more effectively.
What should a server do if they are unsure whether a patron is intoxicated?
Answer: Err on the side of caution — slow down service, observe more carefully, and consult with management
When in doubt, the cautious approach is always correct. Slowing service, increasing observation, and seeking management's input helps prevent potential over-service while allowing for more assessment time.
What is the importance of body language during an intervention?
Answer: Open, non-threatening body language (no crossed arms, maintaining appropriate distance, calm gestures) helps de-escalate the situation
Body language significantly influences how an intervention is received. Open posture, maintaining safe distance, keeping hands visible, and making calm gestures all signal non-aggression and help de-escalate.
What should be done if an intoxicated patron falls asleep in the establishment?
Answer: Gently wake them, assess their condition, offer water, and help arrange safe transportation home. If they cannot be roused, call emergency services
A sleeping intoxicated patron could be at risk of alcohol poisoning. They should be gently woken, assessed for their condition, given water, and helped with safe transportation. If unresponsive, emergency services should be called.
How should a server handle a patron who becomes intoxicated very quickly after only a few drinks?
Answer: Recognize that rapid intoxication may indicate factors like empty stomach, medication interaction, or pre-existing consumption, and intervene promptly
Rapid intoxication from few drinks suggests compounding factors such as an empty stomach, medication, pre-arrival drinking, or medical conditions. This requires immediate attention and intervention.