SLM Tier Management 2

Question 1

Which standard Salesforce Loyalty Management object tracks a member's current and historical tier assignments?

Accepted Answer

Loyalty Member Tier

Answer

Loyalty Program Member

Answer

Program Tier History

Answer

Member Status Log

Question 2

What is the purpose of the Tier Change Reason field on a Loyalty Member Tier record?

Accepted Answer

To record the business justification for a manual tier change

Answer

To trigger automated notifications when a tier changes

Answer

To prevent non-admin users from modifying tier assignments

Answer

To automatically schedule the next tier evaluation date

Question 3

When is a member's tier status most typically evaluated and potentially updated in Salesforce Loyalty Management?

Accepted Answer

After each qualifying transaction is processed

Answer

Only during the annual program renewal period

Answer

Only when a CSR manually initiates a tier review

Answer

Every 24 hours via an exclusive scheduled batch process

Question 4

What does the Tier Expiry Date field on a Loyalty Member Tier record represent?

Accepted Answer

The date the member's current tier status will end if not renewed

Answer

The date the entire loyalty program expires

Answer

The date the member's reward point balance will expire

Answer

The date the member was originally assigned to the tier

Question 5

Which type of loyalty program allows members to qualify for tiers based on activities like social sharing, app check-ins, or workout completions rather than monetary spending?

Accepted Answer

Engagement-Based Loyalty Program

Answer

Transactional Loyalty Program

Answer

Spend-Based Loyalty Program

Answer

Points-Only Loyalty Program

Question 6

What is the recommended approach for manually upgrading a VIP customer to a higher tier outside the normal qualification cycle in Salesforce Loyalty Management?

Accepted Answer

Update the Loyalty Member Tier record's tier lookup and enter a Tier Change Reason

Answer

Delete and recreate the Loyalty Member Tier record with the new tier

Answer

Use the Redemption API to trigger a force-upgrade process

Answer

Artificially inflate the member's qualifying points to meet the tier threshold

Question 7

In the context of Salesforce Loyalty Management, what is a Tier Benefit?

Accepted Answer

A specific reward or privilege members receive by virtue of holding a certain tier status

Answer

The points multiplier applied to all transactions for members at a tier

Answer

A cumulative discount percentage applied at checkout based on tier level

Answer

The minimum spend threshold required to maintain tier status