Practice Test Geeks(SLM) Salesforce Loyalty Management Certification Practice Test
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Program Rules Flashcards

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  1. Which Salesforce Loyalty Management feature allows two promotions with accrual rules to both apply to the same transaction?

    Answer: Promotion Stackability

    Promotion Stackability settings control whether multiple active promotions can each contribute points to the same purchase event.

  2. A loyalty admin sets a rule's 'End Date' to yesterday. What is the effect on transactions processed today?

    Answer: The rule is ignored by the processing engine

    Once a rule's End Date has passed, the rules engine skips it entirely and no points are awarded through that rule.

  3. An administrator wants a single rule to cover multiple qualifying activity types (e.g., purchase AND referral). How should this be modeled in Salesforce Loyalty Management?

    Answer: Create a separate rule for each activity type

    Salesforce Loyalty Management requires separate rules for each distinct activity type to ensure clean auditing and independent priority handling.

  4. A rule is configured with a 'Multiplier' of 3x. What does this multiplier apply to in a standard accrual rule?

    Answer: The base points that would otherwise be awarded

    A multiplier scales the base point award calculated by the rule, so a 3x multiplier triples the points earned from that transaction.

  5. Which scenario would cause a Loyalty Program Rule to fail silently without generating an error for the end user?

    Answer: The rule is inactive at the time of transaction processing

    An inactive rule is silently skipped by the engine with no error or notification surfaced to the member or front-end system.

  6. A loyalty program administrator configures a 'Partner Accrual' rule. What is the primary distinguishing characteristic of this rule type?

    Answer: It issues points for purchases made at a partner brand linked to the loyalty program

    Partner Accrual rules award points to members when they transact with an external partner brand that is integrated into the loyalty program.

  7. In Salesforce Loyalty Management, what is the role of the 'Program Currency' selected on an accrual rule?

    Answer: It specifies which loyalty currency is credited to the member's account

    The Program Currency field on an accrual rule specifies which defined loyalty currency (e.g., Points, Miles, Stars) is awarded to the member.