Program Rules Flashcards
7 cards from real SLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Program Rules flashcards as text
Which rule type in Salesforce Loyalty Management is used to automatically assign points when a member makes a qualifying purchase?
Answer: Accrual Rule
Accrual Rules define the logic for awarding points or currency to members based on qualifying transactions or activities.
A loyalty program administrator wants to prevent a rule from firing multiple times for the same transaction. Which setting should be configured?
Answer: Rule Limit
Rule Limit controls how many times a specific rule can be applied, preventing duplicate point awards for the same event.
In Salesforce Loyalty Management, what is the purpose of a 'Qualifying Points' accrual rule compared to a 'Non-Qualifying Points' rule?
Answer: Qualifying points count toward tier status; non-qualifying points do not
Qualifying Points accumulate toward tier threshold calculations, while Non-Qualifying Points only add to the member's redeemable balance.
A retailer wants to award double points on weekends. Which feature of Program Rules supports this time-based condition?
Answer: Rule Condition with Date/Time filter
Rule Conditions can include Date/Time filters that restrict when a rule applies, enabling time-specific accrual scenarios.
When configuring a redemption rule, what does the 'Minimum Redemption Amount' field control?
Answer: The lowest number of points a member must redeem at one time
Minimum Redemption Amount sets the floor for how many points a member must use in a single redemption event.
A loyalty program has two accrual rules that could both apply to a single transaction. Which mechanism determines which rule executes first?
Answer: Rule Priority
Rule Priority is a numeric field that determines the order in which rules are evaluated when multiple rules match the same event.
Which object in Salesforce Loyalty Management stores the individual execution log of a program rule for audit purposes?
Answer: Transaction Journal
Transaction Journals record each loyalty event, including which rules fired and what currency adjustments were made.