SIA Venue Safety Management 2

Question 1

A venue has a capacity of 400 people. The door clicker shows 395 inside. A group of 10 arrives. What should the door supervisor do?

Accepted Answer

Explain that only 5 can enter now and operate a 'one in, one out' policy for the remaining 5

Answer

Allow the group in as 5 people over capacity is within an acceptable tolerance

Answer

Refuse the entire group as splitting them up could cause a confrontation

Answer

Allow all 10 in but radio the floor team to ask 5 people to leave

Question 2

What are the key signs of a potential crowd crush situation that a door supervisor should watch for?

Accepted Answer

People being visibly compressed, unable to move their arms, and wave-like swaying movements in the crowd

Answer

People dancing energetically and jumping up and down

Answer

Loud cheering and surging towards the stage during a performance

Answer

People forming orderly queues at the bar

Question 3

When ejecting an intoxicated patron from a venue, what is the door supervisor's duty of care?

Accepted Answer

Ensure the patron is not left in a vulnerable state — consider calling a taxi, contacting their friends, or calling an ambulance if necessary

Answer

The duty of care ends once the patron is outside the venue's premises

Answer

Simply escort the patron to the pavement and return to the door immediately

Answer

Take the patron to the nearest police station for their own safety

Question 4

What is the recommended method for counting patrons in and out of a venue to maintain an accurate capacity count?

Accepted Answer

Use mechanical or electronic clickers at every entry and exit point, reconciled regularly

Answer

Estimate the crowd size visually every 30 minutes

Answer

Count the number of drinks sold and divide by the average number of drinks per patron

Answer

Rely on CCTV footage to count people retrospectively at the end of the night

Question 5

A patron has suffered a serious cut from a broken glass on the dance floor. After providing first aid, what additional actions should the door supervisor take?

Accepted Answer

Secure the area, ensure all glass fragments are cleared by appropriate staff, complete an incident report, and photograph the injury if the patron consents

Answer

Clean up the broken glass and resume normal duties immediately

Answer

Tell the patron to visit A&E and make a note in the daily log at the end of the shift

Answer

Move the patron outside the venue to prevent blood contamination of the dance floor

Question 6

Which radio communication protocol should door supervisors use when reporting an incident over the radio?

Accepted Answer

Use plain language, state your location, the nature of the incident, and what assistance is needed, using a calm and clear voice

Answer

Shout the information as quickly as possible to ensure rapid response

Answer

Use complex code words that only the security team understands to prevent patron eavesdropping

Answer

Send a text message to the team WhatsApp group instead of using the radio