SIA Door Emergency Procedures 2

Question 1

What information should be gathered if a bomb threat is received by telephone?

Accepted Answer

Keep the caller talking and gather as much information as possible: where is the bomb, when will it go off, what does it look like, why are they doing it, and note their voice characteristics

Answer

Hang up immediately and call the police

Answer

Record the call on your mobile phone

Answer

Put the caller on hold

Question 2

During an evacuation, what should a door supervisor do about toilet areas and disabled facilities?

Accepted Answer

Check them to ensure they are clear of occupants, including accessible toilets and baby changing areas

Answer

Ignore them — people will hear the alarm

Answer

Lock them to prevent re-entry

Answer

Only check them after the building is evacuated

Question 3

What is a 'personal emergency evacuation plan' (PEEP)?

Accepted Answer

An individual plan for a person who may need assistance to evacuate safely, such as someone with a disability

Answer

A plan for VIP customers only

Answer

A plan for the door team only

Answer

A fire escape route map

Question 4

What role does a door supervisor play in a medical emergency such as a customer collapsing?

Accepted Answer

Assess the situation, call 999, provide first aid within their training, clear space around the casualty, and direct ambulance services to the location

Answer

Move the person outside to clear the area

Answer

Leave it entirely to management

Answer

Ask other customers to help

Question 5

Why is it important for door supervisors to know the location of all emergency exits?

Accepted Answer

To direct evacuees efficiently, avoid bottlenecks, and ensure all exits are utilised during an emergency

Answer

To use them for smoke breaks

Answer

To lock them at closing time

Answer

To prevent customers using them during normal hours

Question 6

What is a 'dynamic risk assessment' in the context of emergency procedures?

Accepted Answer

A continuous, real-time assessment of risks and conditions during an evolving emergency situation

Answer

A risk assessment completed annually

Answer

A written document filed with the council

Answer

An insurance requirement