SIA Conflict Management 2

Question 1

What is the 'win-win' approach in conflict resolution?

Accepted Answer

Finding a solution that satisfies both parties

Answer

Both parties use physical force equally

Answer

The door supervisor always wins the argument

Answer

Calling police so everyone loses

Question 2

Which factor most commonly triggers conflict at licensed venues?

Accepted Answer

Alcohol intoxication

Answer

Cold weather

Answer

Loud music

Answer

Long queues alone

Question 3

What is 'personal space' in conflict management terms?

Accepted Answer

The distance at which a person feels comfortable during interaction

Answer

The VIP area of the venue

Answer

The door supervisor's office

Answer

The area behind the bar

Question 4

What tone of voice should a door supervisor use when de-escalating?

Accepted Answer

Low, calm, and measured

Answer

Loud and commanding to show authority

Answer

Whispered so only the person can hear

Answer

Sarcastic to show they're not intimidated

Question 5

Why is active listening important during conflict?

Accepted Answer

It shows the person they are being heard, reducing frustration

Answer

It wastes time until police arrive

Answer

It gives you time to plan a physical response

Answer

It's not important — action matters more

Question 6

What should you avoid saying to an aggressive person?

Accepted Answer

Calm down, you're overreacting

Answer

I understand you're frustrated

Answer

Let me see how I can help

Answer

I can see this is important to you