SIA Communication Skills 2

Question 1

When writing an incident report, which of the following entries best demonstrates professional report writing?

Accepted Answer

At approximately 00:05 hours on 15 March 2026, a male patron, approximately 6 feet tall with short brown hair, was observed to be heavily intoxicated and became verbally aggressive towards door staff at the main entrance

Answer

The bloke was well drunk and started kicking off at about midnight

Answer

Some guy got aggressive and we had to remove him

Answer

A patron was ejected for being drunk and disorderly — details to follow

Question 2

What does the NATO phonetic alphabet letter 'N' represent?

Accepted Answer

November

Answer

Nancy

Answer

Neptune

Answer

Nero

Question 3

Which of the following is a key principle of radio communication protocol for door supervisors?

Accepted Answer

Wait for the channel to be clear, press the transmit button, pause briefly, then speak clearly and concisely

Answer

Speak as quickly as possible to keep the channel clear

Answer

Use personal nicknames and slang to build team rapport

Answer

Keep the transmit button pressed throughout the entire shift to monitor all communications

Question 4

A door supervisor needs to write a statement about a CCTV recording they reviewed. Which of the following is the correct approach?

Accepted Answer

Describe only what is objectively visible on the footage, noting timestamps, and clearly distinguish between what is seen and any inferences drawn

Answer

Describe what they think happened based on their interpretation of the footage

Answer

Write a dramatic narrative to make the statement more compelling for court

Answer

Only note the parts of the footage that support the venue's version of events

Question 5

What is the primary purpose of using the phonetic alphabet when communicating a vehicle registration number over the radio?

Accepted Answer

To prevent mishearing of similar-sounding letters such as B, D, E, G, P, T, and V

Answer

To make the communication sound more professional

Answer

To slow down the communication so it can be recorded

Answer

To comply with a legal requirement under the Communications Act 2003

Question 6

In an incident log, what does the term 'contemporaneous notes' mean?

Accepted Answer

Notes made at the time of, or as soon as practicable after, the incident they describe

Answer

Notes written by two or more people at the same time

Answer

Notes written in modern English rather than legal terminology

Answer

Notes that are typed rather than handwritten