Knowledge Flashcards
7 cards from real SHRM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Knowledge flashcards as text
Which conflict resolution style is characterized by satisfying both parties' concerns through mutual problem-solving?
Answer: Collaborating
Collaborating (also called problem-solving) seeks a win-win solution by fully addressing the needs and concerns of all parties involved.
An organization's 'span of control' refers to:
Answer: The number of subordinates a manager directly supervises
Span of control describes how many employees report directly to a single manager, influencing organizational structure and management effectiveness.
Under the ADA, an employer is required to provide a reasonable accommodation unless it would cause:
Answer: An undue hardship to the employer
The ADA requires reasonable accommodations for qualified individuals with disabilities unless doing so would impose an undue hardship—a significant difficulty or expense—on the employer.
Which of the following is a key characteristic of a 'flat' organizational structure?
Answer: Few levels of hierarchy with a wider span of control for managers
Flat organizations have fewer management layers, which typically increases the span of control and promotes faster communication and employee autonomy.
The SHRM Body of Applied Skills and Knowledge (SHRM BASK) replaced the SHRM Body of Competency and Knowledge (SHRM BoCK) primarily to emphasize:
Answer: The application of HR skills in real-world contexts rather than theoretical knowledge alone
The SHRM BASK shifts focus to applied skills—how HR professionals use knowledge and competencies to address real organizational challenges—not just theoretical understanding.
Which of the following is an example of a leading indicator in HR analytics?
Answer: Current employee engagement scores predicting future retention
Leading indicators are predictive metrics—like engagement scores—that forecast future outcomes, whereas lagging indicators reflect what has already occurred.
A company implements a 'cafeteria plan' (Section 125 plan) primarily to:
Answer: Allow employees to choose benefits from a menu using pre-tax dollars
A Section 125 cafeteria plan allows employees to select from a variety of benefit options and pay for them with pre-tax dollars, reducing taxable income.