Communication and Interpersonal Skills Flashcards
7 cards from real Senior Care practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Interpersonal Skills flashcards as text
When communicating with a hard-of-hearing older adult, which approach is MOST effective?
Answer: Face the person and speak clearly at a normal-to-moderate pace
Facing the person and speaking clearly allows them to use lip-reading cues and see facial expressions, which aids comprehension.
A resident becomes tearful and says, 'Nobody cares about me anymore.' The BEST caregiver response is:
Answer: 'It sounds like you're feeling lonely. I'm here to listen.'
Reflective listening validates the resident's feelings and opens a supportive dialogue without dismissing their emotions.
Which of the following is an example of active listening?
Answer: Nodding, making eye contact, and paraphrasing what was said
Active listening involves giving full attention, using nonverbal cues, and paraphrasing to confirm understanding.
A senior care aide notices a resident is reluctant to speak. Which technique best encourages the resident to open up?
Answer: Use open-ended questions such as 'Tell me about your morning'
Open-ended questions invite fuller responses and help residents express themselves without feeling interrogated.
What does the term 'elderspeak' refer to?
Answer: Speaking to older adults in a simplified, patronizing tone similar to talking to a child
Elderspeak is the use of exaggerated intonation, simplified vocabulary, and pet names that can feel condescending to older adults.
A caregiver needs to discuss a sensitive health matter with a resident in a shared room. What is the BEST approach?
Answer: Request a private space or close the privacy curtain before speaking
Using a private space or privacy curtain protects the resident's dignity and confidentiality in accordance with HIPAA principles.
When a resident with aphasia is trying to communicate, the caregiver should FIRST:
Answer: Give the resident adequate time to express themselves
Allowing sufficient time shows respect and gives the resident with aphasia the opportunity to communicate at their own pace.