Conflict Management and Communication Flashcards

What is the 'use of force continuum' concept that NZ security guards should understand?

Answer: A graduated scale from officer presence through verbal commands, physical control, to defensive force — always using the minimum level necessary

The use of force continuum is a model showing graduated levels of response: presence, verbal commands, soft physical control, hard physical control, and defensive force. NZ security guards should always use the minimum level of force necessary and de-escalate at the earliest opportunity.

Under NZ law, what constitutes 'reasonable force' in the context of security work?

Answer: Force that is proportionate to the threat, necessary in the circumstances, and the minimum required to achieve a lawful purpose

Reasonable force in NZ law must meet three criteria: it must be proportionate to the threat faced, necessary in the circumstances (no lesser alternative available), and limited to the minimum required to achieve the lawful purpose (removal of trespasser, citizen's arrest, self-defence).

In NZ security, what communication technique should be used when dealing with a person who has a weapon?

Answer: Maintain distance, keep others clear, speak calmly, avoid sudden movements, do not try to disarm them, and call police (111) immediately

When a weapon is involved, NZ security training emphasises: maintain a safe distance, keep bystanders clear, speak calmly without threatening, avoid sudden movements, do NOT attempt to disarm the person (this is a police task), and call 111 immediately.

What is the NZ security industry standard for writing incident reports?

Answer: Reports should be factual, objective, include who/what/when/where/why/how, use clear language, and be completed as soon as practicable after the incident

NZ incident reports should be factual and objective (not opinion-based), cover the 5W1H (who, what, when, where, why, how), use clear and professional language, be written as soon as practicable, and include the guard's name, time, and any witnesses.

In NZ, what is the correct procedure for a security guard who witnesses a patron collapse and become unconscious?

Answer: Check for danger, call 111, assess for breathing, commence CPR if not breathing, and use an AED if available

NZ security guards should follow the DRSABCD (Danger, Response, Send for help, Airway, Breathing, CPR, Defibrillation) protocol. Check for danger, call 111, check breathing, begin CPR if not breathing normally, and use an AED as soon as one is available.

What does the NZ Human Rights Act 1993 require of security guards regarding non-discrimination?

Answer: Security guards must not discriminate based on race, colour, ethnic origin, sex, sexual orientation, religion, disability, age, or political opinion when performing their duties

The NZ Human Rights Act 1993 prohibits discrimination on specified grounds including race, colour, ethnic origin, sex, sexual orientation, religion, disability, and age. Security guards must not discriminate on these grounds when deciding entry, treatment, or removal of people.