Venue Safety Management Flashcards

What is the term used to describe the maximum number of people that can safely occupy a venue at any one time?

Answer: Maximum safe capacity

The maximum safe capacity is determined by a risk assessment considering factors such as floor space, number and width of exits, ventilation, and the type of event. This figure is often set by the fire authority and may be included as a condition on the premises licence. Exceeding it creates serious risks including crush injuries and impeded evacuation.

A door supervisor notices that a queue outside the venue is blocking a public footpath. What is the most appropriate action?

Answer: Manage the queue using barriers to keep one side of the footpath clear for pedestrian access

The venue has a responsibility to manage queues so they do not obstruct the public highway or create nuisance. Using barriers or rope lines to channel the queue along one side of the footpath keeps the other side clear for pedestrians. This is often a condition of the premises licence and failure to manage queues can lead to complaints and licence review.

What is 'crowd crush' and what is the primary cause in a venue environment?

Answer: A dangerous compression of bodies caused by too many people in a confined space with insufficient exits

Crowd crush occurs when the density of people in a space becomes so high that individuals cannot move freely and are compressed against each other or fixed objects like barriers and walls. It can cause asphyxiation, broken bones, and death. The primary cause is overcrowding — too many people in a space with insufficient room to move or exits to disperse.

When monitoring CCTV, a door supervisor observes a patron collapse on the dance floor. What is the correct sequence of actions?

Answer: Immediately radio the floor team to respond, continue monitoring the area on CCTV, and log the incident with the timestamp

The CCTV operator should immediately radio the floor team to respond to the medical emergency, providing the exact location. They should continue monitoring the area to provide real-time updates and watch for any secondary incidents. The incident should be logged with the exact timestamp for later review. The CCTV operator should not leave their station as this would compromise overall venue monitoring.

Under the Regulatory Reform (Fire Safety) Order 2005, who is the 'responsible person' for fire safety at a licensed venue?

Answer: The employer, owner, or any person who has control of the premises

Under the Regulatory Reform (Fire Safety) Order 2005, the 'responsible person' is the employer (if the workplace is under their control), or any person who has control of the premises, such as the owner or occupier. While the DPS has responsibilities under the Licensing Act, the fire safety 'responsible person' is specifically defined under this separate legislation.

What information should be included in a shift handover from the outgoing to the incoming door supervisor team?

Answer: Current capacity count, ongoing incidents, banned persons sighted, known risks, and any special instructions from management

An effective shift handover should include: current estimated capacity, any ongoing or recent incidents, any banned or barred individuals who have been sighted or are expected, known risks (e.g., rival groups inside, a patron who has been warned), special instructions from venue management, and any equipment issues (e.g., broken CCTV cameras, radio channels). This should be documented in writing.