Venue Safety Management Flashcards

What does the acronym 'IIMARCH' stand for in the context of passing information to emergency services?

Answer: Information, Intent, Method, Administration, Risk, Communications, Humanitarian

IIMARCH stands for Information, Intent, Method, Administration, Risk, Communications, and Humanitarian considerations. It is a structured briefing model used by emergency services and security professionals to pass on comprehensive information about an incident. Door supervisors should be familiar with this format to provide effective briefings to police and other emergency responders.

A venue has experienced three slip-and-fall incidents in the same area of the bar over the past month. What proactive measures should be recommended?

Answer: Conduct a specific risk assessment of the area, consider anti-slip flooring or matting, increase cleaning frequency, and improve lighting

A pattern of incidents in the same location indicates a systemic problem requiring proactive intervention. A specific risk assessment should identify the cause (e.g., condensation, spillages, floor material). Solutions include anti-slip flooring or matting, increased cleaning frequency with appropriate products, improved lighting, and better drainage. Under the Health and Safety at Work Act 1974, the venue must take reasonable steps to address known hazards.

What is the 'one in, one out' policy and when should it be implemented?

Answer: A crowd management technique where one patron is admitted for every patron that leaves once maximum capacity is reached

The 'one in, one out' policy is a capacity management technique implemented when the venue reaches its maximum safe capacity. For every patron who leaves, one patron from the queue is admitted, maintaining the venue at (but never exceeding) its capacity limit. This requires accurate counting at all entry and exit points and clear communication between door staff.

When communicating with the ambulance service via 999, what key information should a door supervisor provide about a casualty?

Answer: The exact location within the venue, number of casualties, nature of injuries, whether the casualty is conscious and breathing, any treatments given, and access arrangements for paramedics

When calling 999, the door supervisor should provide: the venue address and exact location within it (e.g., 'ground floor dance area near fire exit 2'), number of casualties, nature and severity of injuries, whether the casualty is conscious and breathing, any first aid already administered, and arrangements for paramedic access (e.g., 'a team member will meet the ambulance at the front door'). Do not attempt to diagnose — describe symptoms.

What is the purpose of a 'sterile area' or 'buffer zone' in crowd management at a venue?

Answer: An empty space maintained between the crowd and a stage, barrier, or exit to prevent crushing and allow emergency access

A sterile area or buffer zone is an empty space maintained between the crowd and potential crush points such as stages, barriers, walls, or emergency exits. This space prevents crowd compression, allows emergency access for medical teams, and provides an escape route. Maintaining this zone requires active monitoring and intervention when crowds begin to encroach. It is a critical element of crowd safety at events and large venues.

A door supervisor witnesses a colleague using excessive force when ejecting a patron. What should they do?

Answer: Intervene to stop the excessive force, ensure the patron's safety, report the incident to management, and record full details

A door supervisor has a legal and professional duty to intervene when they witness excessive force being used. Failing to act could make them complicit in an assault. They should intervene immediately to stop the excessive force, ensure the patron's safety (including first aid if needed), report the incident to venue management, and record full details including time, location, and what they witnessed. The SIA expects licence holders to maintain professional standards.